“Thank you for using elearning.i.ng.
This Refund Policy explains the conditions under which refunds may be granted for digital courses and physical academic materials purchased on our platform.
Please read this policy carefully before making a purchase.
1. Refunds for Online Courses
1.1 Eligibility for Refunds
Refunds for digital courses may be considered if:
- You are unable to access the course due to a technical issue caused by the platform
- The course content is significantly different from the description
- There are major defects, missing content, or broken files
- The instructor fails to deliver promised resources included in the course description
1.2 Conditions Where Refunds Are Not Granted
Refunds will not be issued if:
- You completed a significant portion of the course
- You simply changed your mind after purchase
- You purchased the wrong course by mistake
- Your device or internet connection prevented access
- The instructor provided the advertised content, but you are dissatisfied with teaching style, pace, or delivery
1.3 Refund Request Window
Refund requests must be submitted within 7 days of purchase.
Requests after this period may not be approved.
1.4 How Refunds Are Processed
- Refunds are reviewed by our support team
- If approved, funds are returned using the same payment method used during purchase
- Refunds may take 3–14 working days to reflect, depending on the payment processor
2. Refunds for Physical Academic Materials
elearning.i.ng also supports the sale of physical items such as school bags, shoes, textbooks, and other educational materials.
2.1 Eligible Situations for Refund or Replacement
Refunds or replacements apply if:
- The item delivered is damaged or defective
- The wrong item was delivered
- The item received does not match the product description
2.2 Conditions for Non-Refundable Physical Items
Refunds will not be issued if:
- The item was damaged due to improper use
- The item has been used or worn
- The return request is made after 48 hours of receiving the item
- The vendor clearly listed the item as non-refundable
2.3 Return Requirements
To qualify for a refund or replacement:
- Item must be unused, in original packaging
- Photos or videos of the issue must be provided
- You must submit a complaint within 48 hours of delivery
3. Vendor-Specific Policies
Some instructors or material vendors may offer additional refund terms.
Where applicable, those terms will be clearly stated on the product or course page.
elearning.i.ng reserves the right to apply both the platform policy and vendor-specific policy when reviewing refund requests.
4. How to Request a Refund
To request a refund:
- Visit the Contact Us page
- Submit a message including:
- Order ID
- Course or product name
- Reason for request
- Evidence (screenshots, videos, etc., if applicable)
- Our support team will respond within 24–72 hours.
5. Abuse of Refund Policy
Users who repeatedly request refunds without valid reasons may:
- Have refund privileges limited
- Be restricted from making future purchases
- Have their account suspended
6. Changes to This Refund Policy
Elearning.i.ng may update this policy at any time.
The “Last Updated” date will reflect any change