Welcome! This guide walks you through everything a new tutor (instructor) needs to join GLI, create your teaching profile, submit courses, and start teaching students. Each section is actionable with copy-and-paste templates, checklists, and troubleshooting tips.

1. What is the GLI Tutor Program?

The GLI Tutor Program lets ministers, teachers and Christian creatives publish learning resources (video lessons, downloadable study guides, quizzes, assignments) and teach learners across the GLI community. You can offer free or paid courses, track student progress, award completion certificates, and earn revenue from course sales.

2. Benefits of Teaching on GLI

• Reach a faith-centered audience of believers and ministry leaders.

• Built-in student management and course publishing tools.

• Flexible monetization: free courses, paid courses, discounts, and bundles.

• Tools to create multimedia lessons, quizzes and assignments.

• Ability to build reputation through ratings, reviews and certificates.

• Integrated communication with students (messages, Q&A).

3. Requirements to Become a Tutor

Before applying, prepare the following:

1. A verified GLI account (email verified).

2. Short professional bio and profile photo (300×300px recommended).

3. One or more sample lesson files or one complete course outline (title, 5–10 lesson names).

4. Payout method details (bank or mobile money) for receiving earnings.

5. Identification or ministry documentation if requested for verification.

6. Clear ownership or rights for any content (videos, images, documents) you will upload.

Tip: Draft a 1-page course syllabus for your first course — it speeds approval.

4. How to Apply to Become a Tutor — Step-by-Step

Step 1 — Sign in and open the tutor application

1. Log in at gli.com.ng.

2. From the main menu go to My Account → Become a Tutor (or Teach on GLI).

Step 2 — Complete the application form

Fill in:

• Full name and display name.

• Short bio (1–2 lines) and long bio (2–4 paragraphs).

• Primary subject/discipline (e.g., Biblical Studies, Worship Ministry, Leadership).

• Sample course title and brief syllabus (3–10 lessons).

• Contact email and phone number.

• Preferred payout method details (bank, mobile wallet).

Step 3 — Upload supporting files (if requested)

• Upload a profile photo, a short promo video (optional, 30–60s), and a sample lesson (PDF or video excerpt).

• If required, attach identification or ministry registration documents.

Step 4 — Agree to tutor terms & submit

• Read and accept the Tutor Code of Conduct and platform policies.

• Click Submit Application.

You’ll see an on-screen confirmation and receive an email with your application reference.

5. Tutor Account Approval Process (What to Expect)

1. Automated checks: The platform verifies required fields and file formats.

2. Manual review: A moderator reviews your bio, sample content, and policies compliance.

3. Verification request (if needed): You may be asked for ID or ministry docs. Upload through the secure link in your dashboard.

4. Decision: Approved, Pending (needs edits), or Rejected.

5. Activation: After approval your tutor tools and course builder are unlocked.

6. 6. Tutor Dashboard Overview — First Visit (Step-by-Step)

   Open your dashboard

   1. Sign in → My Account → Tutor Dashboard (or Instructor Dashboard).

   2. The dashboard home shows a snapshot: recent enrollments, earnings, course status, messages and pending tasks.

   Key areas and what they do

   • Home / Overview: Quick stats (students, revenue, active courses).

   • Courses: Create, edit, publish and unpublish courses.

   • Lessons / Curriculum Builder: Add lessons, reorder modules, upload media.

   • Students / Enrollments: See students, progress and completion rates.

   • Assignments & Quizzes: Create tests, grade submissions and leave feedback.

   • Earnings / Payouts: View sales, commissions, and request withdrawals.

   • Messages / Q&A: Reply to student queries and manage discussion threads.

   • Reports / Analytics: See course performance, completion rates, and student engagement metrics.

   • Settings: Edit tutor profile, payout info, notification preferences and privacy.

   Quick actions to perform on first visit

   1. Complete your tutor profile (photo, bio, social links).

   2. Set payout method and verify it.

   3. Create a test course draft and save it (don’t publish yet).

   4. Turn on notifications for new messages and enrollments.

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   7. Updating Your Tutor Profile — Step-by-Step

   What a strong profile includes

   • Professional headshot (300×300px).

   • 2–4 paragraph bio with qualifications and ministry background.

   • Short tagline (1 line) describing your teaching focus.

   • Relevant credentials (degrees, ministry roles) and links to websites or social profiles.

   • Languages you teach in and target audience (youth, pastors, small groups).

   How to edit

   1. Dashboard → Settings → Profile.

   2. Upload profile photo and banner (1200×350px recommended).

   3. Fill Short Bio and Full Bio fields. Use the copy example below.

   4. Add social links (Facebook page, YouTube channel, WhatsApp).

   5. Save changes and preview your public tutor page.

   Profile copy example (paste & edit):

   [Display Name] — Pastor, teacher and author with 12 years of ministry experience. I teach practical Bible study methods, leadership for small groups, and devotional disciplines. My courses blend scripture, real-life application, and group discussion guides.

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   8. Create Your First Course — Quick checklist

   Before you build:

   • Course title and subtitle.

   • Course description (short + long).

   • Learning outcomes (3–6 bullets).

   • Curriculum outline (modules and lesson titles).

   • Media files: lesson videos, PDFs, presentation slides.

   • Course image/thumbnail (1200×675px).

   • Pricing decision: free or paid, and price amount.

   • Certificate settings (if you want to award certificates upon completion).

   Launch checklist (copy & tick):

   •  Profile complete

   •  Payout method verified

   •  Course syllabus ready

   •  Lesson videos edited and compressed (recommended <200MB per file)

   •  Course thumbnail and promo text ready

   •  Preview lesson uploaded as sample

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   9. Best Practices for Course Content

   1. Keep lessons short: 6–12 minutes per video is ideal for engagement.

   2. Use clear learning objectives at the start of each lesson.

   3. Include downloadable resources: study guides, worksheets, and reading lists.

   4. Add quizzes & assignments to reinforce learning and track progress.

   5. Provide real examples and ministry applications.

   6. Use good audio: viewers tolerate lower video quality but not poor audio. Use a lapel mic if possible.

   7. Add captions or transcripts to improve accessibility and searchability.

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   10. Communication & Student Support — How to Manage

   • Reply promptly to student messages (aim <48 hours; <24 hours for assignment feedback).

   • Use Q&A sections within courses for lesson-specific questions.

   • Announce course updates or live sessions inside course announcements.

   • Encourage interaction with prompts and assignments that require responses.

   Message template — Welcome students:

   Hi [Name], welcome to [Course Name]! I’m [Your Name]. Start with Lesson 1 and post any questions in the Q&A. I’ll be checking messages daily. Blessings — [Your Name]

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   11. Earnings & Payouts — What to expect

   • Earnings are recorded when students purchase and enroll. Platform fees and payment processing fees may be deducted before your share is credited.

   • Withdrawal rules (minimum payout, schedule) will be shown in your Earnings area — set up and verify your payout method before requesting withdrawals.

   Tip: Keep clear records of your courses, prices, and payout receipts for accounting and tax purposes.

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   12. Common Pitfalls & How to Avoid Them

   • Uploading very large videos — compress files to balance quality and upload speed.

   • Sparse course descriptions — include clear outcomes and who the course is for.

   • Not responding to students — set aside time daily to answer questions and keep engagement high.

   • Missing copyright permission — only upload content you own or have permission to use.

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   13. Sample Timeline — From Application to First Student (example)

   • Day 0: Apply and submit sample course outline.

   • Day 1–3: Verification & approval (depends on volume).

   • Day 3–7: Build course content and upload lessons.

   • Day 8: Submit course for review.

   • Day 9–10: Course approved → publish and announce in GLI communities.

   • Day 11–14: First enrollments (promote via profile, communities, and social links).

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   14. Troubleshooting — Quick solutions

   • Course upload failed: Try smaller file, use another browser, or compress video.

   • Students can’t access paid course: Check course visibility and purchasability settings, and verify payment went through.

   • Certificate not issued: Verify completion criteria (all lessons marked complete, quiz pass threshold met) and regenerate certificate.

   If you cannot fix an issue, gather screenshots, course ID, and timestamps and open a support ticket via your dashboard.

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   15. Templates & Copy (use these in your profile and course pages)

   Course short description (one line):

   A practical 6-week devotional course that helps small groups deepen their daily prayer life.

   Course full description (2–3 short paragraphs):

   This course guides you through a 6-week devotional rhythm that combines scripture reading, reflective prompts, and group discussion questions. Each module includes a short video lesson, downloadable study guide, and a quiz to check understanding. It’s ideal for churches, small groups and individuals seeking consistent spiritual growth.

   Instructor bio (short):

   Pastor [Name] — Bible teacher & small groups pastor with 10+ years of ministry. Author of Daily Devotions for Busy Believers.

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   16. FAQ — Quick answers

   Q: Do I need to be a pastor to teach?
   A: No — tutors include pastors, ministry workers, Christian creatives and experts. We assess content quality and alignment with platform values.

   Q: Can I offer a free preview lesson?
   A: Yes — mark specific lessons as preview available so prospective students can sample content.

   Q: How do I set course prices?
   A: Set a fair price that reflects value and your target audience; consider introductory discounts to attract first students.

   Q: Can I update my course after publishing?
   A: Yes — you can edit lessons and add new materials; notify enrolled students of major updates

Complete, practical instructions to build professional online courses on GLI: from planning and creating lessons to pricing, publishing, updating and maintaining courses. Field-by-field examples, file specs, checklists and troubleshooting tips are included so you can go from zero to launch quickly.

Quick checklist (do this first)

•  Course title, subtitle and short/long descriptions ready

•  Learning outcomes (3–6 bullets) prepared

•  Curriculum (module & lesson list) drafted (prefer 5–12 lessons)

•  Lesson media files (video, PDF, slides) edited and optimized

•  Course thumbnail and promo image created (1200×675px recommended)

•  Price decided (free or paid) and payout method verified

•  Preview lesson recorded for marketing

1 — Plan your course (before building)

1. Pick a clear topic that solves a single problem (e.g., “12-Week Prayer Journal for New Believers”).

2. Define learning outcomes — what students will be able to do after the course (3–6 short bullets).

3. Create a course outline — group your content into 3–8 modules; aim for 5–12 lessons total for a first course.

4. Decide format & resources — video lessons, readings, downloadable worksheets, quizzes, assignments, discussions.

5. Set success metrics — target enrollments, completion rate, average rating.

Example learning outcomes:

• Understand daily devotional structure.

• Complete 12 weekly reflections.

• Lead a small-group devotional session.

2 — Start a new course (step-by-step)

1. Open your Tutor Dashboard → Courses → Add New Course.

2. Course Title: short, descriptive, keyword-friendly.

   • Example: Daily Devotional: 12-Week Prayer Journal.

3. Course Subtitle (optional): a one-line benefit or promise.

   • Example: Build a consistent prayer life with scripture prompts.

4. Short Description (1–2 lines): shown in listings.

5. Full Description (2–4 paragraphs): include outcomes, who it’s for, format, and time commitment.

6. Category & Tags: choose appropriate subject categories and 3–6 tags (improves discoverability).

7. Course Language & Level: Beginner / Intermediate / Advanced.

8. Course Thumbnail / Promo Image: upload 1200×675px (jpeg/png).

9. Duration estimate: approximate total hours or weeks.

10. Visibility setting: Draft (private), Pending Review, or Published.

Save the draft before proceeding to the curriculum.

3 — Build the curriculum (modules & lessons)

1. Open Curriculum Builder on the course edit page.

2. Add Modules / Sections: create logical groupings (e.g., Week 1, Week 2, Closing).

3. For each module, add lessons — each lesson is typically one video + resource.

   • Lesson title (clear, action-oriented).

   • Lesson type: Video, Article/Text, Quiz, Assignment, External link, Live Session.

4. Set lesson order by dragging and dropping modules/lessons.

5. Mark preview lessons (a free sample that non-enrolled students can view).

6. Set lesson prerequisites (optional) to require completion of earlier lessons.

Best practice: Keep video lessons 6–12 minutes each. Longer topics can be split.

4 — Add lesson content (field-by-field)

For each lesson:

1. Title — short & descriptive.

2. Lesson Body / Notes — summary, objectives, scriptural references, and reading.

3. Upload Video:

   • Recommended file types: MP4 (H.264).

   • Target resolution: 720p or 1080p.

   • Recommended max file size per lesson: < 200–300 MB where possible.

   • Tip: compress using HandBrake if needed.

4. Add Supporting Files — PDFs, slides, audio, worksheets. Name files clearly (e.g., week1-guide.pdf).

5. Add Transcript / Captions — paste transcript text or upload SRT for accessibility.

6. Time estimate — enter minutes to complete.

7. Attachments / External Resources — reading links, references, or further study material.

8. Save lesson and preview playback.

Accessibility note: include transcripts and alt text for images to make content usable for more learners.

5 — Creating quizzes & assignments

Quizzes

1. Add Quiz as a lesson item.

2. Set Quiz Type: multiple-choice, true/false, or short answer.

3. Add Questions: question text, options, correct answer, score value.

4. Set Passing Score and Attempt Limits (e.g., 1–3 attempts).

5. Enable feedback per question or overall results.

6. Save and test the quiz as a student (preview mode).

Assignments

1. Add Assignment lesson: name and instructions.

2. Submission type: File upload (PDF/Doc/MP3) or text entry.

3. Grading options: manual grading or auto-check (for certain types).

4. Set deadline and late submission rules.

5. Rubric: attach grading criteria in bullet points for consistency.

6. Save and communicate expected turnaround for feedback.

   6 — Media & file handling best practices

   • Video audio first: prioritize clear audio (lapel mic or USB mic).

   • Lighting & framing: simple background, soft front lighting.

   • File names: descriptive, lowercase, hyphens (e.g., lesson-03-prayer-journal.mp4).

   • Compression: keep bitrates reasonable — target 2–5 Mbps for 1080p to balance quality & size.

   • Transcripts: provide an SRT or full text for each video (improves accessibility & SEO).

   • Image specs: thumbnails 1200×675px; small images <200 KB when possible.

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   7 — Pricing, coupons & access control

   1. Course pricing:

      • Free: set price to 0. Ideal for lead magnets or ministry outreach.

      • Paid: enter price in your currency. Consider introductory launch pricing.

   2. Payment & enrollment:

      • Decide whether enrollment is instant after payment or requires manual approval.

   3. Coupons & discounts:

      • Create coupon codes (percentage or fixed amount), set expiry and usage limits.

      • Use unique codes for partners to track conversions.

   4. Access model:

      • One-time purchase with lifetime access.

      • Time-limited access (e.g., 6 months).

      • Subscription / recurring (if platform supports it).

   5. Bulk enrollment / group purchase:

      • If available, set group pricing or coupon codes for organizations.

   Example launch strategy: Offer 20% off for first 50 students using code GLILAUNCH20.

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   8 — Preview, submit for review & publish

   1. Preview course as both tutor and student to check navigation, media playback and downloads.

   2. Run a friend test: enroll a colleague or friend and ask for feedback on clarity and technical issues.

   3. Submit for review (if required by GLI): click Submit → wait for approval. Provide any requested sample files.

   4. Publish once approved: set visibility to Published and confirm price & access settings.

   5. Announce: share course link on your tutor profile, GLI communities, and social channels.

   Tip: include a free preview lesson and a short promo video on the course landing page to boost conversions.

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   9 — Student management & engagement

   1. View enrolled students: dashboard → course → students list.

   2. Monitor progress: check completion % and lesson-by-lesson engagement.

   3. Grade assignments: open pending submissions, give feedback, and set grades.

   4. Respond to Q&A: answer student questions in the course discussion; be timely (aim <48 hours).

   5. Send announcements: post updates, extra resources or live session reminders.

   6. Badge & certificate: configure certificate issuance criteria (quiz pass, all lessons complete) and award certificates.

   Engagement tip: schedule short weekly live Q&A or “office hours” to encourage completion.

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   10 — Analytics & improvement

   1. Open course analytics: view enrollments, completion rates, average watch time, quiz pass rates.

   2. Key metrics to watch:

      • Enrollment conversion (views → enrollments)

      • Completion rate (%)

      • Average lesson watch duration

      • Quiz pass/fail distribution

      • Student satisfaction rating & reviews

   3. Iterate:

      • If low completion: shorten lessons, add quizzes or break long lessons.

      • If low quiz pass rate: add review materials or lower difficulty slightly.

      • If low conversions: improve thumbnail, promo video, or short description.

   4. A/B ideas: test two thumbnails, two course prices, or different promo texts to improve conversion.

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   11 — Updating a published course (safe workflow)

   1. Create a copy / draft of your course or work in an edit mode that preserves live students’ experience.

   2. Add new lessons or replace outdated videos (keep same lesson slugs where possible).

   3. Notify enrolled students of significant changes via announcement.

   4. Version notes: keep a changelog inside course admin (date + brief note).

   5. Avoid breaking links: if you replace files, ensure download links remain valid.

   If making major curriculum changes, offer a short live session explaining the updates to students.

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   12 — Refunds, access disputes & student complaints

   1. Have a clear refund policy on your course page (days, conditions).

   2. If a student requests a refund:

      • Review reason and engagement (did they access the whole course?).

      • Offer alternatives: partial refund + 1:1 coaching, or exchange for another course.

   3. Document disputes: keep communication records and any remedial actions.

   4. Follow platform rules for refunds and appeals; escalate to GLI Support if necessary.

   Best practice: resolve complaints compassionately and document final outcomes.

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   13 — Course bundles & cross-sells

   1. Create logical bundles (e.g., Devotionals Pack: Prayer Journal + Small Group Leader Guide).

   2. Price bundles at a slight discount to encourage higher AOV.

   3. Cross-sell on course completion page with “Next steps” suggestions and coupon codes.

   4. Promote bundles in emails and community posts to increase lifetime value.

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   14 — Legal & copyright considerations

   • Only upload content you created or have explicit rights to use.

   • If using third-party images, music or text, keep licensing proof on file and attribute appropriately.

   • For students’ submissions, state rights: whether you may reuse testimonials or student content.

   • Keep privacy of student data — do not publish personal student info without consent.

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   15 — Common problems & quick fixes

   • Video won’t play: re-encode to MP4 (H.264), compress, re-upload; check internet speed.

   • File upload fails: reduce file size, try another browser, or upload during off-peak hours.

   • Students can’t access paid course: confirm payment processed and course visibility set to Published. Re-enroll student manually if needed.

   • Certificate not issued: check completion rules and quiz pass thresholds. Regenerate certificate if the system failed.

   If you can’t resolve, collect screenshots, course ID, student ID and timestamps and open a support ticket.

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   16 — Course launch checklist (final)

   •  Course draft saved and previewed.

   •  Promo video & thumbnail uploaded.

   •  First lesson set as preview.

   •  Pricing, coupons and access model verified.

   •  Payout method verified.

   •  Course submitted for review (if required).

   •  Announcement templates ready for GLI communities and email.

   •  Test purchase completed (optional) to validate checkout and access.

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   17 — Templates (copy & paste)

   Course short description (1 line):

   A practical 6-week devotional to strengthen daily prayer life with scripture prompts and group study guides.

   Lesson introduction (lesson body start):

   Lesson [#]: [Title]
   Objective: By the end of this lesson you will be able to …
   Scripture: [Reference]
   Watch the video, then download the study guide and answer the reflection questions.

   Student announcement (after publishing):

   Hello students — the course [Course Name] is now live! Start with Lesson 1 and join our kickoff Q&A on [Date]. Use code WELCOME10 for 10% off during launch week.

    

This article explains exactly how to create, organize, edit and maintain the learning content in your courses — lessons, modules/sections, media files, transcripts, attachments, prerequisites, drip schedules, and versioning. Follow these steps to keep your course clear, accessible and professional.

1 — Quick checklist (before you edit content)

• Back up important lesson files (video, slides, PDFs).
• Note whether students are already enrolled — major changes may affect progress.
• Prepare new media files with recommended specs (see Media section).
• Write or update lesson objectives and timestamps.
• Decide if a lesson will be published now, scheduled, or saved as draft.

2 — Content structure overview (concepts you should know)

• Course → Module/Section → Lesson: Modules group related lessons; lessons contain the content.
• Lesson types: Video lesson, Text/Article, Quiz, Assignment, File-only, Live session, External link.
• Preview lesson: a lesson available for public preview without enrollment.
• Drip schedule: releases lessons on a time-delay (e.g., Day 1, Day 7).
• Prerequisite: require completion of a lesson/module before unlocking next content.
• Versioning: keep a changelog or draft copy before making big edits.

3 — Add a new module / section (step-by-step)

1. Open your course in the course editor.
2. Locate the Curriculum or Sections area.
3. Click Add Module or Add Section.
4. Enter a clear module title (e.g., Week 2 — Prayer Practices).
5. Add an optional short description explaining the module’s purpose (1–2 lines).
6. Save the module (it appears as an empty container ready for lessons).

Tip: Keep module names short and sequential: Week 1, Week 2, etc., or Topic 1, Topic 2 for clarity.

4 — Add a new lesson (step-by-step)

A — Create the lesson shell

1. Inside the module click Add Lesson (or + Lesson).
2. Choose the lesson type (Video, Article, Quiz, Assignment, etc.).
3. Enter the Lesson Title and a one-line objective (what the learner will achieve).
4. Save the lesson shell (you’ll be able to add media and text next).

B — Add lesson content (video/text/files)

1. For video lessons:
   
   • Click Upload Video or Embed Video.
   • If uploading, select the MP4 file from your computer. If embedding, paste the provider embed code/URL.
   • Add a short lesson description and list the resources learners should download.
   • Add transcript or captions (paste transcript text or upload SRT).
2. For text lessons:
   
   • Paste or type the lesson body (use headings, short paragraphs, bullet lists).
   • Add images inline and provide alt text for each.
   • Attach any downloadable resources (PDFs, slides).
3. For assignments or quizzes:
   
   • Provide clear instructions, submission requirements, due date and grading rubric.
   • Attach sample answers or templates if relevant.
4. Save the lesson and use Preview to check content as a student would see it.

5 — Media & file best practices (recommended specs)

• Video: MP4 (H.264), 720p–1080p, aim for 2–5 Mbps bitrate for 1080p. Keep individual files ideally <300MB.
• Audio only: MP3, 128–256 kbps.
• Images: JPG or PNG; thumbnails 1200×675px; inline images under 200–400 KB.
• PDF / Slides: Keep under 20MB; optimize images inside PDFs.
• Captions / Transcripts: SRT format for captions; plain text or PDF for full transcripts.
• File names: use descriptive, lowercase, hyphen-separated names (e.g., week-2-prayer-guide.pdf).

6 — Embedding external media (YouTube/Vimeo/Other) — step-by-step

1. Copy the embed URL or iframe code from your external host.
2. In the lesson editor choose Embed / External media.
3. Paste the URL or embed code and save.
4. Verify privacy settings on the external host — use unlisted or private links if you do not want public discoverability.
5. Add a transcript or short text summary for accessibility.

Security tip: For paid content avoid public video links that can be easily downloaded; prefer a private-host option or a secure streaming host.

7 — Reordering modules and lessons (drag & drop)

1. Open the Curriculum view for the course.
2. Click and hold the module or lesson title.
3. Drag it to the desired position (you can reorder lessons within modules or move lessons between modules).
4. Drop and wait for the “Saved” confirmation.

Note: Reordering is immediate for new enrollments. If many students are mid-course, announce major reorderings so learners aren’t confused.

8 — Setting prerequisites & drip schedules (unlocking content)

Prerequisites

1. Edit the lesson settings and find Prerequisites or Unlock rules.
2. Choose which lesson(s) or quiz must be completed first.
3. Save rules — learners cannot access dependent lessons until prerequisites are met.

Drip schedule

1. In lesson settings choose Drip or Schedule release.
2. Select drip type:
   
   • Days after enrollment (e.g., unlock Day 3).
   • Specific date/time (e.g., release on Dec 10, 2025).
3. Save and preview as a student to confirm timing.

Use case: Use drip to keep learners engaged week-by-week instead of releasing everything at once.

9 — Marking lessons as preview (public sample)

1. Edit the lesson and toggle Set as Preview on.
2. Save. The preview lesson is viewable by non-enrolled visitors and is great for marketing.

Tip: Pick an early lesson that showcases value but doesn’t give away premium content.

10 — Editing lessons without breaking student progress (safe workflow)

1. Do not delete lessons students have completed — instead replace media within the lesson (keep the lesson slug/ID the same).
2. To update content:
   
   • Make edits in Draft mode if available.
   • Preview changes and test video playback.
   • Publish edits during low-traffic hours if possible.
3. If you must remove a lesson entirely: leave a placeholder lesson with a note and redirect students to the updated location.

Why: preserving lesson IDs avoids lost progress records and broken completion tracking.

11 — Versioning & changelog (track edits)

1. Keep a short changelog entry for major edits (date + brief note) in the lesson or course notes.
2. If your platform supports drafts or version history, save a snapshot before large rewrites.
3. Communicate major updates to enrolled students via Announcement.

Example changelog entry:

• 2025-11-30 — Replaced Lesson 3 video with updated recording; added new worksheet.

12 — Accessibility & inclusivity (must-do)

• Always include captions or SRT files for videos.
• Provide full transcripts for audio/video lessons.
• Use clear headings, short paragraphs and descriptive link text.
• Provide alt text on all images.
• Avoid flashing visuals and give clear instructions for any timed assessments.

Accessibility improves learning and broadens your audience.

13 — SEO & discoverability within GLI (lesson-level)

• Use a concise lesson title with keywords learners might search for.
• Add a 1–2 sentence summary to the lesson meta/description.
• Tag lessons with relevant keywords (if supported) so internal search surfaces your content.
• Add transcripts — these improve search indexing and student comprehension.

14 — Bulk uploads & content templates (speed up creation)

• Prepare CSV or structured files for titles, descriptions and order if your platform supports bulk import.
• Use a consistent lesson template to speed creation:
  
  • Title
  • Objective (1 sentence)
  • Video (link/file)
  • Resources (list of downloads)
  • Activity (quiz/assignment)
  • Estimated time (minutes)
• Upload media in batches and then attach them to lesson shells to avoid timeout issues.

15 — Managing downloadable resources & attachments

1. Use clear folder structure in your media library (e.g., /course-name/week-1/).
2. For each attachment, include file size and short instructions (e.g., “Download Study Guide — fillable PDF, 2 pages, 500KB”).
3. If you update an attachment, keep the old version archived and notify students of the change.

16 — Live sessions & recorded captures

• Schedule live sessions in the lesson calendar and add RSVP/instructions.
• Record live sessions and attach recordings to the lesson (with timestamps) for students who missed it.
• Add a short summary and key takeaways for each recorded session.

17 — Integrating quizzes & assignments with lessons

• Place quiz/assignment directly after the lesson it assesses.
• Set passing scores and specify attempts.
• If an assignment needs grading, clearly define turnaround time in the lesson instructions.
• Link quiz feedback to lesson resources for remedial study.

18 — Analytics & improving lessons

• Monitor average watch time, drop-off points, and quiz pass rates for each lesson.
• If watch time drops significantly at a point, edit the video to be clearer or split it into two lessons.
• Use student feedback comments to refine lesson examples or add clarifying slides.

19 — Troubleshooting common lesson issues (quick fixes)

• Video won’t play: re-encode to MP4 (H.264), re-upload, check embed URL, try a different browser.
• File upload times out: compress file, upload during off-peak hours, or upload via FTP if available.
• Students can’t access a lesson: check lesson visibility, prerequisites, drip schedule, and enrollment status.
• Captions mismatch: re-upload corrected SRT and test in preview.

When escalating to support, include: course ID, lesson ID, timestamps, screenshots, and sample file used.

20 — Content retirement & archiving

1. If you retire a lesson, set it to Hidden rather than deleting outright.
2. Move retired lessons to an archive module labeled “Archived — [Year]” so enrolled students retain records.
3. Update course roadmap and inform students about replacements or new modules.

21 — Legal & copyright checklist for lesson content

• Ensure you own or have license for all videos, images, music and documents.
• Keep purchase/licence receipts and attribution information in a secure folder.
• Avoid uploading copyrighted music in full; use royalty-free or licensed tracks and store proof of license.

22 — Final quick checklist before publishing a module or lesson

• Lesson title clear and objective stated.
• Video/audio uploaded and plays in preview.
• Transcript or captions added.
• Attachments uploaded and linked.
• Prerequisites & drip settings configured (if any).
• Accessibility checks done (alt text, transcript).
• Changelog entry saved (if this is an update).
• Announcement prepared for enrolled students (if live students exist).

Complete, actionable steps to manage students in your GLI courses: enrolling, tracking progress, grading, communicating, awarding certificates, handling disputes, running cohorts, and using analytics. Includes templates, automations, and troubleshooting so you can run courses like a pro.

1 — Quick orientation: where to manage students

1. Sign in → My Account → Tutor Dashboard (or Instructor Dashboard).
2. Open the course you want to manage → go to Students / Enrolments (or Participants).
3. This area lists enrolled learners, progress percentages, last activity, and contact options.

2 — Viewing enrolled students (step-by-step)

1. Dashboard → Courses → select course → Students.
2. Use filters to show: Active, Completed, Incomplete, or By Cohort/Batch.
3. Click a student name to open their student profile (shows contact, enrollment date, progress, quiz scores, submissions).
4. Export the list (CSV) if you need offline records or bulk actions.

What to look for: progress %, last login, quiz scores, assignment status, contact email/phone.

3 — Tracking student progress (step-by-step)

1. Open Course → Progress / Analytics tab.
2. View summary metrics: enrolled count, completed count, average completion %, lesson-by-lesson engagement.
3. For individual students, open their profile to see which lessons they completed and timestamps.
4. Use the lesson-level analytics to spot where many students drop off and intervene.

Action: If many students stop at Lesson 3, create an announcement clarifying that lesson or add a short recap video.

4 — Approving enrollments & manual enrollment (step-by-step)

Auto-enrollment (if set)

• Paid course or free course with instant enrollment: students are enrolled automatically after purchase or signup.

Manual approval (if you require it)

1. Course → Enrollments → Pending Approval.
2. Review applicant info (profile, payment, or message).
3. Click Approve or Reject and optionally send a message explaining the decision.

Manual / Bulk enroll students

1. Dashboard → Students → Add Enrolment or Bulk Enrol.
2. Upload CSV (email, name, optional cohort tag) or paste emails.
3. Assign access length (lifetime or X days).
4. Click Enroll and notify students with a welcome email.

Use case: enroll ministry teams or class lists all at once.

5 — Grading assignments & providing feedback (step-by-step)

1. Course → Assignments → open a submission list.
2. Click a student submission to view files, text responses, and submission time.
3. Evaluate using your rubric:
   
   • Add score/grade.
   • Write constructive feedback (2 positives, 1 improvement).
4. Click Publish Grade (or Return to Student) so the student receives the notification and sees feedback.
5. Record grades if you keep an external gradebook.

Feedback template (short):

Great work, [Name]. You did well on [specific point]. For improvement, try [action]. I’ve awarded [score]/[max]. — [Tutor Name]

6 — Managing quizzes: review, re-attempts & exceptions (step-by-step)

1. Course → Quizzes → select quiz → Results / Attempts.
2. See attempt timestamps, scores, and answers.
3. For manual grading questions, open the attempt and grade the response.
4. To allow re-attempt: edit quiz settings → set new attempt limit or reopen for specific students.
5. If a student reports a technical issue during an attempt, consider granting a free retry and note it in their profile.

Policy tip: state quiz retake rules in your course welcome message to avoid confusion.

7 — Messaging students & group communications (step-by-step)

One-to-one messages

1. Student profile → Message → type message and attach files if needed.
2. Use subject line with order/assignment ID for clarity.

Course-wide announcements

1. Course → Announcements → New Announcement.
2. Title, message, optional attachment and set visibility (all students or specific cohort).
3. Optionally schedule announcement by date/time.
4. Publish — system sends in-platform and email notifications (if enabled).

Announcement template:

Hi everyone — Quick update: Lesson 4 has been updated with a worksheet. Please download it and complete before next week’s live Q&A. Blessings — [Tutor Name]

8 — Handling late submissions, extensions & exceptions (step-by-step)

1. Student requests extension via message or support form — review reason.
2. Approve extension: open the assignment → set new due date for that student (or add a note).
3. If denying, offer alternatives: partial credit, resubmission with feedback, or appointment for a live catch-up.
4. Document the decision in the student notes for future reference.

Template for granting extension:

Hi [Name], extension approved — new due date is [Date]. Please submit by then. Reach out if you need clarification. — [Tutor]

9 — Awarding certificates & completion management (step-by-step)

1. Course → Certificates → configure certificate template (logo, title, tutor signature, criteria).
2. Set completion rules (complete all lessons, pass final quiz, submit assignment).
3. When a student meets rules, certificate is issued automatically or can be awarded manually.
4. Students can download or print certificates from their profile.

Manual award: open student profile → mark course complete → issue certificate.

10 — Running cohorts & cohort-based access (step-by-step)

1. Create a cohort: Course → Cohorts / Batches → Create New Cohort (name, start date, end date, capacity).
2. Bulk enroll students into the cohort and set cohort-specific drip schedules or live session dates.
3. Use cohort tags to filter students and communications.
4. Close cohort enrollments when capacity reached and prepare on-boarding materials for that group.

Cohort best practice: include a welcome live orientation in week 0 to set expectations.

11 — Student engagement strategies (step-by-step)

1. Welcome message: send a personalized welcome to each new enrollee (automated).
2. Drip content: release lessons gradually to maintain momentum.
3. Weekly prompts: post small reflective tasks or discussion prompts.
4. Live Q&A / Office hours: schedule and record for those who can’t attend.
5. Recognition: call out top contributors or share short success stories.
6. Surveys: run a short mid-course survey to identify friction and adjust content.

Template welcome message:

Welcome [Name]! Start with Lesson 1 and post a short introduction in the Q&A. I’ll check in on Monday for any questions. Blessings — [Tutor Name]

12 — Handling disputes, refund requests & academic integrity (step-by-step)

Refund requests

1. Student opens a refund request or messages you.
2. Review the request against the refund policy (time window, usage, reason).
3. Offer options: refund, partial refund + coaching call, or exchange for another course.
4. Process refund via Orders → Issue Refund or escalate to platform support if required.
5. Notify student and record decision in the student notes.

Academic integrity issues (plagiarism, cheating)

1. Gather evidence: assignment timestamps, similarity reports, communications.
2. Follow your published policy: warn, re-grade, or fail the assessment. For repeated offenses escalate to platform moderation.
3. Document everything and notify the student in writing of the outcome and appeal process.

13 — Data privacy, export & GDPR-like requests (step-by-step)

1. Keep student data minimal — name, email, enrollment info and required course records.
2. If a student requests data access or deletion:
   
   • Verify requester identity.
   • Export their enrollment and grade records (CSV) — Course → Students → Export.
   • For deletion requests, follow platform process to anonymize or remove user data while preserving legal record retention where required.
3. Notify the student when action is complete.

Privacy note: always follow GLI’s privacy policy and local laws for retention.

14 — Reporting & certificates of progress (step-by-step)

1. Course → Reports → download class performance (CSV) showing enrollment date, completion %, quiz averages, grades.
2. Use reports for group feedback, certificates, or for sending progress reports to sponsoring ministries.
3. Schedule monthly checks to monitor cohort performance and identify students at risk of dropping out.

15 — Bulk actions and automations (time-savers)

• Bulk messaging: select students → send a single message or announcement.
• Bulk enrollment: upload CSV to register many students.
• Auto-grade & auto-certify: configure quiz auto-grading and automated certificate issuance on completion.
• Auto-reminders: set rules to message students who haven’t logged in for X days.

Automation idea: send a “We miss you” email automatically to students inactive for 7 days with a short incentive.

16 — Troubleshooting common student management problems

• Student says they can’t access a paid course: confirm payment; check enrollment status; re-enroll manually if payment recorded but enrollment failed.
• Assignment not visible to student: ensure lesson visibility and release schedule; check prerequisites.
• Student didn’t receive certificate: verify completion criteria and regenerate certificate manually if needed.
• Bulk email didn’t send: check notification settings and email bounce logs.

When escalating to support, include: student name, course ID, order ID (if payment involved), screenshots, and timestamps.

17 — KPIs to monitor for student success

• Enrollment-to-completion rate (%)
• Average course completion time
• Average quiz pass rate
• Student satisfaction / course rating
• Repeat purchase rate for additional courses
• Active engagement rate (comments/posts per student)

Use these KPIs weekly (operational) and monthly (strategy).

18 — Templates: ready-to-use messages

Welcome message (automated):

Hi [Name], welcome to [Course]! Start with Lesson 1. If you have questions, post them in Q&A or message me directly. — [Tutor]

Assignment feedback (positive + improvement):

Good job, [Name]. You demonstrated [strength]. To improve further, try [specific tip]. Score: [X]/[Y]. — [Tutor]

Inactivity nudge:

Hi [Name], we noticed you haven’t been active for a few days. We miss you — complete Lesson [#] this week and reply here if you need help. — [Tutor]

Certificate notification:

Congratulations [Name]! You have completed [Course]. Your certificate is ready to download: [link]. — [Tutor]

19 — Best practices & etiquette

• Respond to student messages within 24–48 hours.
• Be clear about grading turnaround time (e.g., 3–5 business days).
• Keep feedback constructive and growth-focused.
• Make announcements concise and action-oriented.
• Keep records of decisions for 6–12 months (or as required by law).

20 — Final checklist before course launch (student-management focused)

• Enrollment rules set (auto/manual).
• Welcome message automated.
• Assignment rubrics uploaded.
• Certificate criteria defined.
• Report exports tested.
• Automations for reminders and inactivity configured.
• Support escalation path documented.

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Practical, ordered steps to plan, launch, and grow your course audience. This guide walks you from pre-launch to scaling, with exact actions, templates, tracking advice, and a sample 90-day plan you can copy-and-run.

Quick-start checklist (do this first)

• Course landing page polished (title, thumbnail, 1–2 min promo video).
• One free preview lesson published.
• Email capture (simple signup form) ready.
• 3 social/community posts drafted.
• One launch coupon code created (e.g., GLILAUNCH20).

1 — Define your marketing objective (Day 0)

Step 1 — Pick one primary objective for the campaign:

• Awareness (reach), or
• First 25 enrollments (traction), or
• Increase repeat purchases by 20%.

Step 2 — Choose 2 KPIs that measure it (examples):

• Visits → Enrollments conversion rate,
• Revenue,
• Average order value (AOV),
• Email signup rate.

Write it down in one sentence:

“Get 25 paid enrollments in 30 days with a conversion rate ≥ 3% from course page visitors.”

2 — Prepare your assets (Day 0–2)

Actionable items (produce these BEFORE promotion):

1. Promo video (30–90s) — problem → benefit → social proof → CTA.
2. Course thumbnail — 1200×675px; clear title and one benefit line.
3. Course short description (1 line) + long description (2–3 paragraphs).
4. 3 product images (hero + two lifestyle/slide images).
5. One free preview lesson uploaded and marked preview.
6. Coupon code for launch (limit uses, set expiry).
7. UTM-tagged links for each campaign (utm_source, utm_medium, utm_campaign).

Why: these reduce friction during promotion and let you measure which channel works.

3 — Optimize your course landing page (Day 1)

Step-by-step:

1. Headline: state the benefit, e.g., “12-Week Prayer Rhythm — Build a Lasting Devotional Habit.”
2. Subheadline: 1 line: who it’s for + time commitment.
3. Video: place promo at the top.
4. Bullets: 4–6 learning outcomes.
5. Social proof: early testimonials or instructor credentials.
6. Pricing + coupon field visible.
7. FAQ section answering payment, refunds, time required.
8. CTA button above the fold and repeated after details.
9. Add meta title & meta description for search.

Measure: run a quick preview and click the CTA yourself to confirm purchase flow.

4 — Organic launch inside GLI (Day 2–7)

1. Post an announcement in 3 relevant GLI communities (no spam): short story + image + CTA + coupon.
2. Pin course to your profile and add it to your store/teaching homepage.
3. Host a 30–45 minute live session or Q&A in GLI to showcase the course — offer an event-only coupon.
4. Ask trusted ministry partners to mention the launch in their groups (offer an affiliate code or small commission).
5. Encourage the first 5 students to leave reviews (offer a small future-discount for honest feedback).

Template post:

We’ve launched [Course Name] — a short, practical course for [audience]. Join our free kickoff Q&A on [date]. Use code GLILAUNCH20 for 20% off this week. [link]

5 — Email marketing (Day 1–ongoing)

Sequence to create and automate:

A — Pre-Launch (build list)

• Capture emails with a simple freebie (lesson PDF or checklist).
• Email: Welcome + course teaser + invite to launch webinar.

B — Launch sequence (to list)

1. Day 0: Launch email — promo video + coupon + CTA.
2. Day 2: Social proof email — testimonials or credential + reminder.
3. Day 5: Last chance email — coupon expiring today.

C — Post-purchase

• Immediate: order confirmation + how-to-access.
• 7 days after delivery: check-in + encourage review.
• 21 days: upsell related course or bundle.

Example launch email subject lines:

• “[Name], Course Launch: Build a daily devotional habit (20% off)”
• “Short reminder — launch coupon ends tonight”

6 — Community & partnerships (Day 3–ongoing)

Step-by-step:

1. Identify 5 micro-influencers/ministry leaders in GLI or locally.
2. Offer a free course access and a unique coupon for their followers.
3. Provide a media kit: 1–3 images, 30s script, promo link, coupon.
4. Track each partner with a distinct coupon or UTM to measure ROI.

Partnership outreach template:

Hi [Name], I appreciate your ministry. I’d love to offer you a free preview of my new course and a special code your community can use. Would you be open to a short collaboration? — [Your name]

7 — Social content cadence (Day 2–ongoing)

Weekly plan:

• Mon: value post (tip from a lesson).
• Wed: short video (60s) — lesson highlight or student testimonial.
• Fri: promo + reminder of coupon expiry or upcoming live session.
• Stories: behind-the-scenes, packing orders, Q&A countdowns.

Measure engagement: likes, shares, DMs, clicks on the course link.

Copy tip: Always include a clear, short CTA and a UTM-tracked link.

8 — Pricing, offers & conversion tactics (Day 1–ongoing)

Step-by-step pricing tactics:

1. Introductory price for first 7–14 days (e.g., 20% off).
2. Limited seats or “first 50 students” language to create urgency.
3. Bundles: pair your course with a workbook or a 1:1 coaching call at a reduced bundle price.
4. Payment plan if supported — increases affordability.
5. Money-back guarantee for X days to reduce buyer friction (clearly state conditions).

Test one variable at a time: price, copy, or thumbnail.

9 — Paid ads (small tests) (Day 7–30)

Step-by-step starter test:

1. Pick one channel (Facebook/Instagram or promoted GLI posts if available).
2. Budget: start small (₦1,000–₦5,000/day) for 3–5 days.
3. Create 2 creatives (image + headline) and 2 audiences (interest-based & lookalike).
4. Run as conversion campaign to course landing page with pixel/UTM tracking.
5. Measure CPA (cost per acquired student) and ROAS. Pause poor performers; scale winners.

Rule: Stop spending on ads that do not acquire students at an acceptable CPA for your margins.

10 — Tracking, analytics & A/B testing (ongoing)

Step-by-step:

1. Add UTM tags to all links and keep a campaign spreadsheet.
2. Track visits → enrollments → revenue by source.
3. Run simple A/B tests:
   
   • Thumbnail A vs B,
   • Price A vs B,
   • Promo copy short vs long.
4. Run each test until you have at least 100–200 clicks or meaningful sample size.
5. Keep a log of tests and results to learn what converts.

Key metrics: Conversion rate, CPA, AOV, refund rate, completion rate.

11 — Student retention & referrals (Day 14 onward)

Actions to increase lifetime value:

1. Onboarding sequence: 3 emails to help students start and complete first lesson.
2. Weekly engagement prompts: short tasks or discussion prompts.
3. Referral incentive: give students a small coupon for referring friends.
4. Certificate & shareables: encourage graduates to share certificates on social media.
5. Alumni group: create a private GLI community for grads with perks.

Referral template:

Thank you for completing [Course]. Invite a friend — when they enroll with your code, you both get ₦500 off your next course.

12 — Scaling & catalog growth (Day 30+)

Step-by-step:

1. Analyze top 3 performing courses and replicate what works (pricing, thumbnail, promo copy).
2. Bundle complementary courses into a higher-priced package.
3. Hire a VA for messages, order fulfillment (if physical), and community moderation.
4. Consider paid collaborations with larger ministries for bulk enrollments.
5. Re-invest a percentage of revenue into ads and content production.

Metric: aim to increase repeat purchase rate and AOV month over month.

13 — Sample 30-day launch calendar

Week 0 (Prep)

• Finalize course page, promo video, coupon, and UTM links.

Week 1 (Soft Launch)

• Post in 3 GLI communities, email pre-list, run 3 organic posts, host a kickoff live.

Week 2 (Push)

• Run small ad test, publish 2 testimonial posts, send launch reminder emails.

Week 3 (Scale)

• Increase ad spend on converting creatives, launch bundle, reach out to partners.

Week 4 (Nurture)

• Follow-up emails to non-buyers, request reviews from first students, prepare next promotion.

14 — Messaging templates you can copy

Launch announcement (community):

We’ve launched [Course Name] — a practical course for [audience]. Free preview + 20% off for the first 50 students with code GLILAUNCH20. Join: [link]

Promo video script (30s):

Problem: “Struggling to maintain a daily devotional?”
Solution: “In 12 weeks, this course helps you build a daily rhythm with short lessons and practical worksheets.”
Social proof: “Used by pastors and small groups.”
CTA: “Enroll now — link + code GLILAUNCH20.”

Email — last chance:

Subject: Last chance — 20% off ends tonight
Body: Hi [Name], this is your final reminder — launch discount ends at midnight. Join now: [link]. — [Your Name]

15 — Common mistakes & how to avoid them

• Mistake: Launching without a preview lesson — Fix: publish 1 free lesson.
• Mistake: No tracking — Fix: use UTM links and a simple campaign sheet.
• Mistake: Running lots of ads without testing creatives — Fix: test small, scale winners.
• Mistake: Ignoring student engagement — Fix: schedule weekly check-ins and reply quickly.

16 — KPIs to monitor (daily/weekly/monthly)

Daily: Visits, enrollments, messages from prospects.
Weekly: Conversion rate, revenue, coupon redemptions, ad CPA.
Monthly: Completion rate, refund rate, repeat purchase rate, net profit.

17 — Troubleshooting & quick fixes

Issue: Low enrollments despite traffic

• Check: Is landing page clear? Is promo video strong? Is coupon applied correctly? Run heatmap or ask 3 people to review page.

Issue: High refund rate

• Check: Are expectations set correctly on the course page? Is content quality matching promises? Offer partial refunds + 1:1 session for dissatisfied students.

Issue: Ads get clicks but no purchases

• Check: UTM mismatch, landing page slow, payment gateway errors. Run a test purchase to reproduce.

18 — Long-term growth tactics (6–12 months)

1. Create a certification pathway (3+ related courses) to increase perceived value.
2. Build partnerships with institutions and churches for bulk licencing.
3. Launch seasonal courses timed to ministry calendars (Advent, Lent, Youth Week).
4. Publish case studies & success stories from students.
5. Create evergreen funnels: lead magnet → email nurturing → paid course.

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A complete, actionable playbook that shows what policies tutors must follow on GLI, how to create and publish your policies, stay legally compliant, and what to do if a violation or dispute arises. Includes ready-to-paste policy text, enforcement steps, reporting templates, and a compliance checklist you can use today.

1 — Why policies & compliance matter (quick)

1. Protects students and tutors.
2. Reduces disputes, chargebacks and legal risk.
3. Preserves GLI’s faith-aligned community standards.
4. Builds trust and increases enrollments.

Treat this as both obligation and marketing — clear, fair policies make students more likely to buy.

2 — Core policy areas every tutor must publish or follow

1. Code of Conduct / Instructor Standards
2. Content & Copyright / Intellectual Property
3. Privacy & Data Handling
4. Refunds, Cancellations & Access
5. Student Safety & Safeguarding
6. Academic Integrity & Plagiarism
7. Payment, Earnings & Tax Compliance
8. Advertising & Claims
9. Restricted / Prohibited Content
10. Reporting, Enforcement & Appeals

You should be explicit about each area on your public profile or course page (short summary) and in full in your tutor settings or onboarding docs.

3 — Step-by-step: Draft your tutor policy pages (how to write them)

Step 1 — Use plain language

• Write short paragraphs and bullet lists.
• Avoid legalese. Students should understand without a lawyer.

Step 2 — Start with short summaries

• Add a one-line summary at the top of each policy (e.g., “We offer refunds within 7 days for unused paid courses unless otherwise stated.”)

Step 3 — Be specific and measurable

• Replace vague phrases like “reasonable time” with concrete numbers (e.g., “We respond within 48 business hours”, “Refunds processed within 7–10 business days”).

Step 4 — Cover edge cases

• What happens to access on refunds?
• How you handle group enrollments?
• What if a student shares course files publicly?

Step 5 — Provide contact & process

• For every policy, give a single action step: “To request X, email refunds@yourstore.com with order #.” Include expected turnaround time.

Step 6 — Add “Last updated” and version notes

• Put a date at the top and keep a short changelog so students see policies are current.

4 — Code of Conduct / Instructor Standards (required)

What to include (step-by-step)

1. Tone & behaviour: Promise respectful, non-discriminatory communication; no harassment.
2. Faith alignment: Teach in a way that honors GLI’s Christian values (no content that promotes hate, violence, or political extremism).
3. Professionalism: Provide course materials on schedule, respond to students within promised SLAs.
4. No solicitation: Tutors must not use student lists for unsolicited commercial outreach outside course-related offers without explicit consent.
5. Conflict of interest: Disclose financial or personal relationships relevant to course content.

Sample short code (pasteable)

Instructor Code of Conduct
I agree to teach respectfully, protect student dignity, respond to messages within 48 hours, and ensure course content aligns with GLI’s community values. I will not harass students or promote hate or political extremism. — [Instructor Name]

5 — Content & Copyright (step-by-step)

Rules to enforce

1. Ownership: Upload only material you own or are licensed to use.
2. Third-party content: If you include music, images, or video created by others, upload proof of license and attribute the source.
3. Student work: State whether student submissions can be reused publicly and obtain consent for testimonials.
4. Take-downs: Explain how rights owners can report alleged infringement and how you will respond.

How to prepare evidence

• Keep copyright purchase receipts, license files, and permission emails in a folder for each course.

Sample clause

Copyright & Licensing
All course materials are owned by the instructor or used with permission. Do not copy, republish or distribute course materials without permission. If you believe your work is used without consent, email ip@gli.com.ng with proof and we will respond promptly.

6 — Privacy & Data Handling (step-by-step)

What to include

1. What you collect: name, email, course progress, assignments.
2. Why you collect it: course delivery, certification, communications.
3. How long you keep it: e.g., “We keep course records for 3 years for compliance.”
4. Third parties: list any analytics, payment or email providers used and link to their privacy pages.
5. Student rights: how students can request access, correction, or deletion (process & contact).

Sample short privacy blurb

Student Data
We collect only data necessary to run your course and issue certificates. Payment details are handled by our payment partner and are not stored here. Contact privacy@yourstore.com to request access or deletion; please allow 7 business days.

7 — Refunds, cancellations & access (step-by-step)

Decide your policy (common models)

• No-questions partial refund within X days if student has not completed >Y% of course.
• Full refund within 7 days for paid courses where less than 10% of content accessed.
• Exchanges: credit towards another course within 30 days.

Publish exact process

1. How to request (email/orders page).
2. Required info (order ID, reason).
3. Timeline for decision & refund processing.
4. What happens to course access (immediate revoke, or access continues).

Sample refund policy

Refunds
We offer a full refund within 7 days of purchase if less than 10% of the course content has been accessed. To request a refund, email refunds@yourstore.com with your order number. Refunds processed within 7–10 business days.

8 — Student safety & safeguarding (step-by-step)

Mandatory items

1. Age limits: If content targets minors, include parental consent and safe-guarding rules.
2. No sexual exploitation: Zero tolerance for any sexual content involving minors; immediate suspension for violations.
3. Live sessions: Set rules for 1:1 sessions (always have a group session or a moderator present; record if required and inform participants).
4. Reporting: Provide a clear channel for reporting harassment or abuse (support@gli.com.ng or a hotline).

Sample safeguarding note

Safeguarding
We are committed to safe learning environments. Do not engage in inappropriate contact with students, record private sessions without consent, or solicit minors. Report concerns immediately to safety@gli.com.ng.

9 — Academic integrity & plagiarism (step-by-step)

What to require

1. Explain plagiarism definition and consequences (warning → fail → suspension).
2. Require students to submit original work or properly attributed content.
3. Use similarity-check tools where appropriate and keep evidence.

Instructor steps on suspected plagiarism

1. Gather evidence (timestamp, similarity report, prior submissions).
2. Contact the student with details and give a chance to explain (48 hours).
3. Apply penalty per published policy.
4. Escalate repeated offenses to platform moderation.

Sample statement

Academic Integrity
Students must submit original work. Suspected plagiarism will be reviewed; first offence may result in a warning, repeated offences may lead to removal from the course.

10 — Payment, earnings & tax compliance (step-by-step)

What tutors must do

1. Accurate payout info: ensure payout name matches your legal documents.
2. Tax responsibilities: you are responsible for declaring income and paying taxes locally.
3. Invoices: issue invoices/receipts if students or employers request them; keep sales records.
4. Anti-fraud: don’t attempt to reverse legitimate sales; report suspected fraud to support.

Template disclosure

Earnings & Taxes
You are responsible for reporting and paying any taxes on earnings. Keep records of payouts and invoices for your tax filings.

11 — Advertising, claims & endorsements (step-by-step)

Rules

1. Truthful claims only: don’t promise guaranteed results (e.g., “guaranteed spiritual breakthrough”). Use measured language.
2. Sponsored content: disclose any paid endorsements or affiliate relationships.
3. Use of scripture: use scripture respectfully and in context; avoid divisive or politicised interpretations.

Disclosure template

This course contains sponsored material / affiliate links. I may receive a commission if you use the code provided.

12 — Restricted & prohibited content (step-by-step)

Examples of prohibited items (clear list)

• Hate speech, violent extremism, sexually explicit content, illegal advice (e.g., how to make illegal items), promotion of extremist political movements.
• Medical, legal or financial advice presented without appropriate disclaimers, qualifications or licensing.
• Selling counterfeit goods or instructions for illegal activity.

How to handle borderline content

• Require evidence of qualification/licence for medical, legal, or financial topics.
• Add disclaimers and advise students to consult a qualified professional where appropriate.

13 — Reporting violations & enforcement workflow (step-by-step)

Tutor self-check & reporting

1. If you see a violation (student or tutor) flag it via the course admin → Report.
2. Provide: course ID, user ID, timestamp, and screenshots.

Platform investigator steps (what to expect)

1. Triage within 48 hours.
2. Temporary measures (hide content or suspend access) if serious.
3. Evidence request sent to tutor (if applicable) to respond.
4. Final decision: Warning / Temporary suspension / Removal / Permanent ban.
5. Notify relevant parties (tutor and complainant) and provide appeals process.

Appeals

• Provide a 5-business-day window to appeal. Appeals must include new evidence. Document all communications.

14 — Record retention & audits (step-by-step)

Minimum practice

1. Keep course records (student lists, grades, payout records) for at least 3 years (or per local law).
2. Keep copyright licenses and proof of purchase for all third-party content.
3. If audited, provide ordered exports (CSV) and invoices within the requested timeframe.

15 — Compliance checklist (copy & use)

• Profile identity verified (ID uploaded if required).
• Payout details verified and matching legal name.
• Copyright/licenses for all course media on file.
• Privacy statement present on course page.
• Refund policy clear and published.
• Safeguarding & age rules published where applicable.
• Grading & academic integrity rules stated.
• Advertising/affiliate disclosures available.
• Reporting email / support channel listed.
• Policy “Last updated” date present.

16 — Sample “Instructor Policy Summary” to paste on profile

Instructor Policies — Quick Summary
I commit to respectful teaching aligned with GLI’s community values. Course materials are original or properly licensed. Refunds: full refund within 7 days if less than 10% accessed. Student data is used only for course delivery. For policy issues contact: compliance@yourstore.com. (Full policies linked.)

17 — Communication templates for enforcement & disputes

A. Warning to tutor (first minor breach)

Subject: Policy warning — [Course ID]
Hi [Name], we reviewed [issue]. This is a first warning. Please remove/modify [specific content] within 48 hours. Reply when done. — Compliance Team

B. Student complaint acknowledgement

Subject: Complaint received — [Ticket ID]
Hi [Name], we received your complaint about [course/user]. We will investigate and reply within 3 business days. — GLI Support

C. Appeal response (approved)

Subject: Appeal result — [Ticket ID]
Hi [Name], after review your appeal was successful. We have reinstated [content/account]. Please ensure future compliance with [policy]. — GLI Support

18 — Common scenarios & step-by-step handling

Scenario: Student claims course was misrepresented

1. Review course landing page vs delivered content.
2. If accurate: explain differences clearly and offer support (extra materials or coaching).
3. If misrepresentation found: offer full refund and correct the page.

Scenario: Student reports abuse in live session

1. Immediately suspend the offending user if evidence is strong.
2. Collect recordings, chat logs, and witness statements.
3. Escalate to platform safety for possible suspension and remediation.

19 — Training & periodic review (how-to schedule)

• Onboarding: require all new tutors to read and acknowledge policies.
• Quarterly refresher: send summary emails and require a quick quiz to confirm understanding.
• Annual audit: request evidence of licenses and sample course checks.

20 — FAQ (short)

Q: Do I need legal counsel for policies?
A: For ordinary courses, no — but consult a lawyer for regulated topics (medical, legal, financial) or if you run a business with many employees.

Q: How long does it take to resolve a policy complaint?
A: Minor issues: 48–72 hours. Serious ones: up to 14 days while evidence is collected.

Q: What happens if a student demands a refund outside the policy window?
A: Consider goodwill solutions (partial refund or credit) to retain trust, but follow platform rules for final decisions.

A practical, ordered troubleshooting guide for instructors on GLI. Follow the diagnosis → fix → test → escalate flow for each problem. Collect required evidence early so support can act fast. Use the templates and checklists below to save time.

How to use this playbook (one-line)

1. Replicate the problem (try to reproduce it).
2. Collect evidence (screenshots, timestamps, IDs, browser + device).
3. Try the quick fixes in the order shown.
4. Test the outcome (preview as student).
5. Escalate with the Support Ticket template if unresolved.

1 — Course editing & publishing problems

Symptoms

• Cannot save changes to course.
• Course stays in Draft / Pending after publishing.
• Changes not visible to students.

Diagnosis

• Error messages shown? Copy exact text.
• Recent edits, bulk import or large file upload performed?
• File sizes > recommended limits?
• Browser console shows JS errors?

Step-by-step fixes

1. Save a copy: Export or copy the course title/description to a local document.
2. Clear browser cache or open an incognito window and try saving again.
3. Try a different browser (Chrome, Firefox) and disable browser extensions.
4. Reduce large file uploads: compress videos or remove recently added media and re-save.
5. If there’s a specific field causing issues (slug, price), remove unusual characters and save.
6. If changes save but students don’t see them: clear site cache / CDN cache (if you have access) or republish the page.

When to escalate

• Include: course ID, exact error text, screenshots of course edit screen, browser + version, time (with timezone), and recent actions taken.

2 — Video or media upload/playback issues

Symptoms

• Upload fails, times out, or video doesn’t play for students.

Diagnosis

• File format and size? (MP4 recommended, <300MB preferred).
• Are external embeds (YouTube/Vimeo) private/unlisted incorrectly configured?

Step-by-step fixes

1. Re-encode video to MP4 (H.264) and reduce bitrate with a tool like HandBrake.
2. Rename file without spaces or special characters (use hyphens).
3. Upload during off-peak hours and try again.
4. If embedding from external host, ensure privacy setting allows playback for enrolled users (unlisted vs public).
5. Preview as a student on desktop and mobile.

Quick test

• Upload a short test video (30s) and confirm playback before replacing the original.

3 — Students cannot access a course they paid for

Symptoms

• Student paid but course page says “not enrolled” or “purchase required”.

Diagnosis

• Check order/payment status and enrollment record.
• Is course visibility set to Published? Are there prerequisites or drip rules blocking access?

Step-by-step fixes

1. Verify payment in the Orders/Transactions area and match the transaction ID.
2. Check Enrollments → search student email; if missing, manually enroll the student.
3. Confirm course visibility = Published and preview lesson settings.
4. Review any prerequisites, drip schedules, or cohort restrictions that might block access.
5. Ask student to sign out, clear browser cache, and try again.

If still unresolved

• Provide order ID, student email, course ID, screenshots of enrollment and payment, and timestamps when escalating.

4 — Quiz, assessment or grading problems

Symptoms

• Quiz attempts not recorded, auto-grading not applied, assignment uploads failing.

Diagnosis

• Check quiz settings (attempt limits, passing score) and assignment submission permissions.
• Has any recent change been made to the quiz questions or answer keys?

Step-by-step fixes

1. Try the quiz in Preview mode as a student and complete an attempt.
2. If attempts don’t record, check site-wide settings for quizzes (are quizzes enabled?).
3. For assignment upload failures: confirm allowed file types and max file size; request student to try different file format (PDF preferred).
4. For grading issues, refresh the gradebook and re-open the particular student attempt to re-save the grade.

Escalation info to include

• Quiz/assignment ID, student attempt ID, screenshots of attempt and settings, and sample files that failed to upload.

5 — Certificate generation & delivery issues

Symptoms

• Certificate not issued after completion.
• Certificate download shows wrong name or missing data.

Diagnosis

• Check certificate criteria (all lessons completed, quiz pass threshold).
• Verify certificate template fields map to student name and date.

Step-by-step fixes

1. Confirm student meets all completion criteria in their progress view.
2. Re-run certificate issuance for the student manually (if UI allows).
3. Check certificate template placeholders and update mapping (e.g., {{student_name}}).
4. Regenerate the certificate and test download.

If problems persist

• Include student ID, course ID, certificate template screenshot, and timestamps when escalating.

6 — Payment, earnings & payout problems

Symptoms

• Earnings not displayed, payout failed, or payout delayed.

Diagnosis

• Verify payout method status (verified/active).
• Check payout schedule and minimum withdrawal threshold.
• Any recent chargebacks or refunds that could reduce available balance?

Step-by-step fixes

1. Confirm available balance and check pending holds or refund deductions.
2. Verify payout method details are correct and fully verified.
3. If a specific payout failed, correct bank details and re-run the payout.
4. If payout shows “Processing” — wait the expected bank processing time and check with the bank for inbound transfers.

Escalation packet

• Payout ID, screenshots of payout status, bank reference (if available), and timeline.

7 — Notifications, emails & communication failures

Symptoms

• Students not receiving emails (enrollment, shipment, announcements).
• You are not receiving system notifications.

Diagnosis

• Check notification settings (global + course-specific).
• Verify sender email is verified and not bouncing.

Step-by-step fixes

1. Send a test email from Notifications settings to confirm deliverability.
2. Ask affected student to check spam folder and whitelist the sender.
3. Confirm email templates are enabled and not blank.
4. If using a custom sending domain, ensure DNS records (SPF/DKIM) are correctly configured (ask your admin).

If emails still fail

• Provide sample recipient addresses, timestamps of attempts, and email logs (if available).

8 — Integration & third-party service problems

Symptoms

• Payment gateway, video host, analytics, or email integration stops working.

Diagnosis

• Check provider dashboards for outages; verify API keys and webhook endpoints.

Step-by-step fixes

1. Re-enter API keys or re-authorize integration and run a test action.
2. Check webhook delivery logs for 4xx/5xx responses; fix endpoint or firewall settings.
3. Confirm provider account is in good standing (no suspension).
4. If using embed/video host, ensure the content isn’t blocked by privacy settings.

What to include when escalating

• Integration name, recent changes to keys, webhook log snippets, and sample failed request IDs.

9 — Account lock, suspension or policy flag

Symptoms

• You cannot log in, or actions are restricted; you received a suspension notice or content takedown.

Diagnosis

• Read the suspension/takedown notice carefully — it usually explains reason and next steps.

Step-by-step fixes

1. Check your email and dashboard for the exact reason and any requested actions.
2. If asked to remove content, remove it immediately and reply with confirmation.
3. Upload requested verification documents (ID, business registration) via the secure dashboard link.
4. If you believe the action was in error, prepare an appeal with evidence and submit per instructions.

Appeal packet

• Suspension email copy, content ID, justification, and supporting documents. Keep tone factual and polite.

10 — Slow site, timeout or performance degradation

Symptoms

• Dashboard or course pages load slowly; uploading times out.

Diagnosis

• Is the issue across the site or only on your account? Has traffic spiked? Any recent large imports or plugin/theme changes?

Step-by-step fixes

1. Try actions in an incognito window and a different network to rule out local connectivity.
2. Clear platform and CDN caches (or request site admin to do so).
3. If you did a recent large import, pause and resume later.
4. Request site logs (server response times, PHP errors) from support.

Emergency step

• Put site/course in maintenance mode if issues impact students and you need time to fix.

11 — Lost content, accidental deletion & recovery

Symptoms

• A lesson, file or course was deleted accidentally.

Diagnosis

• Check if the platform has a Trash/Recycle bin or version history.

Step-by-step recovery

1. Look in Trash/Deleted items and restore.
2. If no Trash: restore from your local backup (if you saved files) and re-upload.
3. If the platform supports backups, request a restore from support (provide timeframe).

Prevention

• Keep local backups of every video and file you upload; export course CSV or content list before bulk edits.

12 — Collecting evidence for Support (must-have list)

When creating a support ticket include:

1. Short issue summary (one sentence).
2. Steps to reproduce (numbered).
3. Expected result vs actual result.
4. Course ID(s), Lesson/Quiz/Assignment ID(s).
5. Student ID or email (if applicable).
6. Order/Transaction ID (if payment related).
7. Screenshots of error screens and dashboard settings.
8. Browser & device info (Chrome 120 on Windows 10 / mobile Android 13).
9. Timestamps with timezone.
10. Any recent changes (theme updates, imports, integration key rotations).

Use the Support Ticket template below.

13 — Support Ticket template (copy & paste)

Subject: [Short summary] — Course ID [12345] — Error saving changes

Body:

• Vendor / Tutor username:
• Course ID:
• Affected student (if any):
• Steps to reproduce:
  
  1. Logged in as [username].
  2. Opened Course → Curriculum → Lesson 3.
  3. Clicked Save after updating video.
• Expected result: Lesson saves and publishes.
• Actual result: Error shown “Could not save — 500 server error”.
• Timestamps (with timezone): 2025-12-06 09:24 WAT.
• Browsers/devices tested: Chrome 120 (Windows 10), Safari (iPhone 14).
• Attachments: screenshot1.png (error), console-log.txt (if available).
• Recent changes: Uploaded a 1.2GB video 2025-12-05 18:00.
• Urgency & business impact: Blocking new student enrollments; please investigate.

14 — Quick-fix cheat-sheet (do these first)

• Log out/in and retry.
• Clear browser cache or use incognito.
• Test a different browser.
• Reduce file size and re-upload.
• Check visibility/publish settings, prerequisites, and drip rules.
• Try manual enrollment for a specific student.
• Re-authorize an integration (payment/video).

15 — Preventive maintenance & best practices

• Keep local backups of all media and course materials.
• Use a staging area for major edits and bulk imports.
• Limit file sizes and use recommended encoding settings.
• Keep a short change log of edits (date + brief note).
• Verify payout and bank details well before the first sale.
• Use 2FA on your account and restrict team access with roles.

Practical, friendly instructions that walk a new student through everything they need to join GLI, find courses, enroll, learn, participate, and solve common problems. Copy-paste templates and quick troubleshooting tips included.

1 — Quick welcome (what this guide covers)

This section helps students:

• Create and verify an account
• Use the Student Dashboard
• Find and enroll in free and paid courses
• Access lessons, downloads, quizzes and certificates
• Manage payments, profile settings and notifications
• Troubleshoot common problems

2 — Create your GLI student account (step-by-step)

1. Open your browser and go to gli.com.ng.
2. Click Sign up (or Register) in the top menu.
3. Choose Student (if asked) or continue with general registration.
4. Fill the registration form:
   
   • Full name (as you want it shown on certificates).
   • Email address (use an address you check).
   • Create a password (12+ characters recommended).
   • Optional: phone number for SMS notifications.
5. Read and accept the Terms & Privacy checkbox.
6. Click Create Account (or Register).
7. You’ll see an on-screen confirmation. Do not proceed until you verify your email (next step).

Tips: Use a professional display name (first and last) if you expect to get a certificate or be contacted by tutors.

3 — Verify your email & finish signup

1. Check the inbox of the email you registered with.
2. Open the message from GLI with subject like “Confirm your email”.
3. Click the verification link inside (it usually expires after a set time).
4. If you don’t see the email, check Spam / Promotions folders.
5. If the link expired, return to the site → Sign in → Resend verification email.

If you used social login (Google/Facebook): your account is usually verified automatically—just sign in and continue.

4 — First login & Student Dashboard overview (step-by-step)

1. Sign in at gli.com.ng → My Account → Sign In using email/password or social login.
2. After login, click Student Dashboard (or My Learning).
3. Dashboard panels you’ll see:
   
   • My Courses (enrolled & progress)
   • Recommended / Featured Courses
   • Messages / Notifications (announcements from tutors)
   • Certificates (downloadable)
   • Account Settings (profile, payments, notifications)

Quick actions to do now

• Complete your profile (photo, short bio).
• Set notification preferences (email/push).
• Add payment method if you plan to take paid courses.

5 — Finding the right course (step-by-step)

1. From the top menu click Courses or use the search box.
2. Use filters to narrow results:
   
   • Category (Biblical Studies, Leadership, Worship, etc.)
   • Level (Beginner/Intermediate/Advanced)
   • Price (Free / Paid)
   • Rating or language
3. Click a course tile to open the course landing page.
4. On the course page review:
   
   • Promo video (if present)
   • Short & long descriptions
   • Learning outcomes (what you’ll learn)
   • Curriculum preview (modules & lessons)
   • Price and any coupon codes
   • Reviews and tutor bio
5. Use the Preview Lesson to sample the course before enrolling.

Tip: Use the search term + category, e.g., “prayer | devotional” to find focused courses.

6 — Enrolling in a course — Free vs Paid (step-by-step)

Enrolling in a free course

1. On the course page click Enroll or Start Course.
2. You’ll be instantly enrolled and redirected to the first lesson.
3. The course appears under My Courses in your Dashboard.

Enrolling in a paid course

1. On the course page click Buy Now or Enroll — Paid.
2. Review price, taxes (if shown), and any coupon codes:
   
   • If you have a coupon, enter code in the coupon field and click Apply.
3. Proceed to Checkout and select a payment method:
   
   • Card (enter card details), mobile money, or other supported options shown.
4. Complete payment and wait for the success confirmation screen.
5. After payment you’ll receive an email receipt and the course is added to My Courses.
6. If payment succeeded but access is not instant, go to Dashboard → My Courses and click Enroll Me or contact support.

Payment security note: GLI does not store your full card number — payments are handled by a secure processor.

7 — Accessing course content & lesson navigation (step-by-step)

1. Dashboard → My Courses → click the course you want to open.
2. On the course page, you’ll see a left-hand curriculum (modules & lessons) or a lesson list.
3. Click a lesson to open the lesson player:
   
   • Video player (press Play).
   • Text/article lesson (scroll and read).
   • Download area for attachments (PDFs, slides).
4. Use the Next / Previous buttons to move through lessons in order.
5. Mark a lesson Complete (if not automatic) so the course progress updates.

Player tips

• Use the playback speed control to speed up or slow down video.
• Turn on captions/subtitles if available.
• Download PDFs to mobile for offline reading (if permitted).

8 — Notes, bookmarks & personal study (step-by-step)

1. While viewing a lesson, open the Notes pane (if available).
2. Type quick notes or reflection points. Save per lesson.
3. Use Bookmarks to mark important timestamps or lessons you want to review later.
4. Export or copy your notes if you wish to keep an offline study file.

Study habit tip: Write one objective after each lesson (e.g., “Practice 10 minutes of guided prayer this week”).

9 — Assignments, submissions & quizzes (step-by-step)

Submitting an assignment

1. Open the Assignment lesson → read instructions and rubric.
2. Click Submit Assignment → upload file(s) or paste text as required.
3. Confirm submission and note the timestamp/receipt.
4. You’ll be notified when the tutor grades and comments.

Taking a quiz

1. Open the Quiz lesson. Read timing and attempts info.
2. Click Start Quiz — follow on-screen timer.
3. Submit answers and review feedback if enabled.
4. If the quiz auto-grades, your score appears immediately. For manual grading, wait for tutor feedback.

Important: Save a copy of large assignment files before uploading in case the upload fails.

10 — Tracking progress & certificates (step-by-step)

1. In the course view check the Progress bar (percentage completed).
2. Open the Progress / Grades tab for lesson-by-lesson completion and quiz scores.
3. When you meet the course completion rules (all lessons + passing score), the system issues a certificate automatically or tutor issues it manually.
4. Download your certificate from Dashboard → Certificates → Download / Print.

If certificate doesn’t appear: confirm you met completion criteria (all lessons marked complete, quizzes passed); contact tutor/support if criteria met but certificate missing.

11 — Messaging tutors & asking questions (step-by-step)

1. Inside a lesson, use the Q&A or Comments area to ask lesson-specific questions.
2. For private questions, open the tutor profile and use Message Tutor.
3. When messaging:
   
   • Mention your course and lesson number.
   • Be polite and concise.
   • Example: “Hi Pastor [Name], I’m on Lesson 3 of [Course]. Could you clarify the reflection prompt on minute 8:30?”
4. Expect a reply within the tutor’s stated SLA (e.g., 48–72 hours).

If you need urgent help: check course announcements for live office hours or use platform support.

12 — Course discussions & community features (step-by-step)

1. Join the course discussion board (if enabled) — it’s usually under the curriculum or community tab.
2. Read pinned rules and introduce yourself in the intro thread.
3. Post questions and reply to peers; keep tone respectful and faith-centered.
4. Use search to find prior answers before posting duplicate questions.

Community etiquette: avoid sharing private student info and don’t sell unrelated services in discussions.

13 — Mobile access & offline learning (step-by-step)

1. If GLI has a mobile app, install it from Google Play or App Store (search “GLI”).
2. Sign in with your account credentials.
3. Open your course inside the app — many lessons support offline downloads: tap the download icon next to videos or PDFs.
4. Study downloaded material offline; reconnect to sync progress and push submissions.

If the app is not available: use the mobile browser and enable bookmarks on your home screen for quick access.

14 — Payments, refunds & billing (student steps)

Payment receipts & invoices

1. After payment you’ll receive an email receipt.
2. To download invoices: Dashboard → Orders / Billing → View Order → Download Invoice.

Requesting a refund

1. Check the course refund policy on the course page (days & conditions).
2. If eligible, open Dashboard → Orders → Request Refund or contact support with order ID and reason.
3. Refunds normally process in 7–10 business days; you will receive confirmation email.

Template to request refund

Subject: Refund request — Order #[OrderID]
Hi GLI Support, I purchased [Course Name] on [Date]. I request a refund because [brief reason]. Order ID: [OrderID]. Thank you.

15 — Account & privacy settings (step-by-step)

1. Dashboard → Account Settings → Profile: edit display name, photo, bio, and public profile visibility.
2. Notifications: set email/push preferences for messages, course announcements, and marketing.
3. Security: change password and enable two-factor authentication (2FA) if available.
4. Data requests: to request data export or deletion, go to Privacy → Request Data or contact privacy@gli.com.ng.

Security tip: Use a strong password and do not share login credentials.

16 — Troubleshooting common student issues (quick fixes)

I can’t login

• Ensure email verified. Use “Forgot password” to reset. Try incognito/private browser.

Payment failed

• Confirm card details, sufficient funds, and try another payment method. Contact your bank if needed.

Course not accessible after payment

• Refresh the Dashboard, sign out/in, and check enrollment status. If problem persists, attach order receipt and contact support.

Video won’t play

• Try another browser or device, clear cache, or use app. Check internet connection.

Assignment upload failed

• Reduce file size, use PDF, and re-submit. Test on desktop if mobile upload fails.

When contacting support include: your name, email, course name, order ID (if applicable), screenshots and exact time (with timezone).

17 — Frequently Asked Questions (short answers)

Q: Can I get a certificate for a free course?
A: Yes — if the tutor configured a certificate for the course and you meet completion requirements.

Q: How long will I have access to a course?
A: Access depends on the course settings: lifetime access, limited months, or cohort dates—check the course landing page.

Q: Can I get a refund after I’ve watched the whole course?
A: Refund policies vary. Many platforms limit refunds if most content is consumed. Check the course refund policy.

Q: Can I download course videos?
A: Some tutors allow downloads; if available you’ll see a download button in the lesson. Respect copyright and don’t redistribute.

18 — Useful templates & messages (copy & paste)

Message to tutor — clarification

Hi [Tutor Name], I’m enrolled in [Course Name], Lesson [#]. Could you explain the example at 12:40? Thank you! — [Your Name]

Message to support — access issue

Hi Support, I paid for [Course Name] (Order #[OrderID]) but the course shows as “Not Enrolled.” Please help. Email: [Your email]. — [Your Name]

Course review prompt

I enjoyed [Course Name] — the lessons were helpful and practical. I’d appreciate a short review to help others. — [Your Name]

19 — Next steps & learning tips

• Start with the free preview to make sure the teaching style fits you.
• Schedule 20–30 minutes in your calendar weekly to work through lessons consistently.
• Join study groups or the course discussion to solidify learning.
• Keep notes and apply learning in real ministry settings for best results.

Complete, practical instructions for completing assignments and quizzes: how to submit work, retake rules, grading, feedback, technical tips, academic integrity, appeals, and what to do when things go wrong. Follow each step carefully and use the templates when contacting your tutor or support.

1 — Overview: how assignments & quizzes work

• Assignments ask for uploaded work (document, audio, video) or text responses. Tutors grade manually and give feedback.
• Quizzes can be auto-graded (multiple choice/true-false) or require manual review (short answers). They may be timed and may limit attempts.
• Completion and passing criteria may be required to earn certificates or progress to next lessons. Always read instructions and rubrics.

2 — Before you start: preparation checklist

• Read assignment/quiz instructions fully.
• Note due date, time zone and submission format.
• Prepare files locally and name them clearly (e.g., smith_prayer-journal_lesson3.pdf).
• For timed quizzes, ensure a stable internet connection and close other heavy applications.
• Keep backups of all files you upload.

3 — Submitting assignments — step-by-step

Step 1 — Read instructions and rubric

1. Open the Assignment lesson. Read the prompt, required file type(s), maximum file size, and rubric.
2. Note the due date/time and any late-submission policy.

Step 2 — Prepare your work

1. Create your response using the required format (PDF, DOCX, MP3, MP4).
2. Check file size and reduce if needed (compress PDFs, reduce video bitrate).
3. Name the file clearly: lastname-course-lesson#.ext.

Step 3 — Upload the assignment

1. Click Submit Assignment or Upload in the assignment lesson.
2. Select file(s) from your device and wait for the upload progress bar to finish.
3. Optionally add comments or notes for the tutor (e.g., “Submitted per rubric point 3; audio length = 4:12”).
4. Confirm submission and note the timestamp shown on screen.

Step 4 — After submission

1. You’ll receive an email confirmation or in-platform notification.
2. Tutor grading turnaround time is usually stated (e.g., 3–5 business days).
3. Check back for notification of feedback and grade; if none after the expected time, message your tutor.

If upload fails: try a smaller file, a different browser, or upload from desktop. If still failing, screenshot the error and contact support including course name and assignment ID.

4 — Taking quizzes — step-by-step

Step 1 — Read quiz rules

1. Open the Quiz lesson and read: time limit, number of attempts, passing score, open/close window, and whether you can see correct answers after submission.

Step 2 — Prepare your environment

1. Use a reliable Wi-Fi connection (avoid switching networks mid-quiz).
2. Close other browser tabs and apps that might interrupt your network.
3. Keep a notepad for rough work; don’t use multiple devices unless allowed.

Step 3 — Start the quiz

1. Click Start Quiz only when you are ready. The timer may start immediately.
2. Answer questions saving progress where possible. Some interfaces auto-save; others require manual saves—check the UI.

Step 4 — Submit

1. When done, click Submit — don’t navigate away until submission confirmation appears.
2. If time expires, the quiz may auto-submit (check rules before starting).
3. View results immediately if auto-graded; otherwise wait for tutor manual grading.

If your connection drops: refresh and re-open the quiz immediately — most systems preserve your progress; if it fails to resume, contact support with screenshots and timestamps.

5 — File & format best practices

• Documents: PDF preferred for final formatting; DOCX accepted for drafts or editable submissions.
• Audio: MP3, 128–256 kbps recommended.
• Video: MP4 (H.264), keep under the specified file size. Compress with free tools if needed.
• Images: JPG/PNG; keep resolution reasonable (<2 MB).
• Naming: lastname_course_lesson_assignment_v1.pdf — helps tutors track versions.
• Transcripts: For audio/video assignments, include a short transcript or bullet summary.

6 — Grading & feedback (what to expect)

• Tutors grade per the rubric: points for content accuracy, application, clarity, and presentation.
• Grades and feedback appear in the course Grades / Submissions area. Expect: numeric score, written comments, and possibly annotated files.
• Typical turnaround: 2–7 business days (varies by tutor). Check the course or tutor’s stated SLA.

If feedback is unclear: reply to the tutor message politely asking for clarification or examples of improvement.

7 — Re-attempts, extensions & exceptions

Retakes / Re-attempts

• If re-attempts are allowed, the quiz or assignment page will state attempt limits.
• Tutors can also grant individual re-attempts—message your tutor with the reason and request.

Extensions

• Request extensions before the due date. Provide a brief reason and suggest a new submission date. Tutors decide case-by-case.

Extension request template:

Hi [Tutor Name], I’m requesting a 3-day extension for Assignment [#] due to [brief reason]. I will submit by [new date]. Thank you — [Your Name]

8 — Academic integrity & plagiarism — rules & consequences

• Submit only your own work. If you quote or use others’ content, attribute it and include permission where necessary.
• Plagiarism or cheating may result in warnings, failing the assignment, or removal from the course depending on severity.
• If you collaborate, disclose co-authors and follow the assignment rules about group work.

If accused of plagiarism: respond calmly, ask for the evidence, provide your explanation, and follow the appeals process.

9 — Appeals & regrades — step-by-step

Step 1 — Review feedback

• Compare your submission to the rubric and feedback. Note specific points you want reconsidered.

Step 2 — Prepare an appeal

• Write a concise message referencing the rubric criteria and why you believe a higher grade is warranted. Attach supporting documents if needed (original sources, drafts).

Step 3 — Submit the appeal

• Use the course messaging or grade appeal form and allow the tutor time to review (e.g., 3–5 business days).

Appeal template:

Hi [Tutor Name], thank you for the feedback on Assignment [#]. I reviewed my submission against the rubric and would like a regrade for the “Analysis” criterion because [specific reason]. Attached: draft notes and source citations. Thank you for reconsidering. — [Your Name]

If unresolved, follow the platform’s formal dispute/appeal process (contact support with ticket ID).

10 — Late submissions & penalties (typical models)

• Tutors commonly allow late submissions with a percentage penalty per day (e.g., −5% per day) up to a set limit. Some courses allow no late submissions.
• Always check the assignment policy and request an extension if needed.

11 — Notifications & tracking your submissions

• After submission you should receive a confirmation email or in-platform notification with timestamp.
• Track submission status in the course → Assignments → My Submissions area.
• If you don’t see confirmation, check your spam folder and verify that you uploaded the correct file version.

12 — Accessibility accommodations

• If you need extra time, alternative formats, or other accommodations, message your tutor early and provide documentation if required.
• Many tutors can grant extended quiz time, accept alternative file types, or provide transcripts.

Accommodation request template:

Hi [Tutor Name], I require [specific accommodation, e.g., extra 30 minutes for timed quizzes] due to [brief reason]. Could we arrange this for the course? I can supply documentation if needed. — [Your Name]

13 — Troubleshooting common problems

Issue: Upload fails at 90%

• Reduce file size, try another browser, or use desktop. Re-attempt upload in off-peak hours.

Issue: Quiz timer ended but I had technical issues

• Immediately screenshot the timer and any error, email the tutor and support with timestamps and your connection details.

Issue: Grade missing after long wait

• Wait the tutor’s stated turnaround. If passed, message tutor politely asking for an update; if no reply, open a support ticket including submission timestamp.

When contacting support include: course name, assignment/quiz ID, your account email, timestamps, screenshots, and file name.

14 — Security & privacy when submitting work

• Don’t include personal sensitive data in assignments unless required.
• If your assignment contains personal testimonies or images of others, get consent before uploading.
• Keep copies of everything you submit for your records.

15 — Sample timeline (student expectations)

• Day 0: Assignment posted. Read instructions and start early.
• Day 0–3: Draft + revise; ask tutor clarifying questions.
• Day 3–4: Finalize file, check formatting, submit at least 24 hours before deadline to avoid last-minute issues.
• Day 5–10: Tutor grading window (varies). Expect feedback in this period.

16 — Quick checklist before submitting assignments

• Followed instructions and rubric exactly.
• File type and size compliant.
• Filename is clear and includes course/lesson.
• Checked for spelling, formatting, and citations.
• Saved a local backup of final submission.
• Submitted early to allow for technical issues.

17 — Frequently Asked Questions (short)

Q: Can I change my submission after uploading?
A: Often allowed only if the tutor permits or before the due date; otherwise request replacement via message.

Q: How many quiz attempts do I get?
A: The quiz page shows attempt limits — if unclear, ask the tutor.

Q: What if I accidentally submitted the wrong file?
A: Contact the tutor immediately and request replacement; attach the correct file and explain briefly.

Q: How are partial credits assigned?
A: See the rubric—tutors allocate points for criteria; ask for rubric clarification if needed.

18 — Useful message templates (copy & paste)

Submit replacement file (before deadline)

Hi [Tutor Name], I mistakenly uploaded the wrong file for Assignment [#]. Please allow me to replace it with the attached correct file. Apologies for the inconvenience. — [Your Name]

Report upload failure

Hi Support, I tried submitting Assignment [#] for [Course] but upload failed at 90% with error [error text]. My account: [email]. Attached: screenshot and file name. Please assist. — [Your Name]

Request quiz retake (after technical issue)

Hi [Tutor Name], during Quiz [#] my connection dropped at [time]. I have a screenshot of the timer and error. Could you please grant a retake? — [Your Name]

Everything you need to know about earning, downloading, sharing, verifying, and requesting corrections for course certificates on GLI. Includes step-by-step actions, troubleshooting, templates, and best practices.

Quick overview — how certificates work

1. A certificate is awarded when you meet a course’s completion rules (lessons completed, quizzes passed, assignments graded, etc.).
2. Certificates can be issued automatically by the system or manually by the tutor.
3. You can download, print, share, and (sometimes) verify certificates via a unique certificate ID.
4. If there’s a mistake (name, date, or missing certificate), you can request a reissue or correction.

1 — How to earn a certificate (step-by-step)

1. Check the certificate criteria on the course landing page (look for “Certificate” or “Completion Requirements”).
2. Complete all required lessons (watch videos, read materials, mark lessons complete).
3. Pass required quizzes at the minimum passing score stated.
4. Submit assignments and wait for grading — many certificates require tutor-graded assignments to be marked complete.
5. Meet any other requirements (participation, live session attendance, or cohort tasks) listed by the tutor.
6. Confirm completion in the course Progress / Grades area — it will typically show “Complete” or a completion percentage of 100%.
7. Wait for issuance:
   
   • If automatic: certificate appears as soon as criteria are met.
   • If manual: tutor will issue and you’ll be notified (allow tutor’s grading window).

2 — Where to find & download your certificate (step-by-step)

1. Sign in → Student Dashboard → Certificates (or My Courses → specific course → Certificates tab).
2. Locate the certificate for the course you completed (there may be a list if you completed multiple courses).
3. Click View / Open to preview the certificate in the browser.
4. Click Download PDF (or Print) to save a copy to your device.
5. Save a backup copy in a secure folder (e.g., Documents / GLI Certificates).

Tip: When printing, select “Fit to page” and use high-quality paper for physical copies.

3 — Understanding certificate elements (what to expect)

A typical certificate includes:

• Student’s full name (as shown on your profile)
• Course title and subtitle
• Tutor / Instructor name
• Issuing organization (GLI) and platform logo
• Completion date
• Unique certificate ID or QR code for verification
• Signature (digital or image) of tutor/platform
• Optional: hours / CE credits if the course provides continuing education credit

Check each element for accuracy before sharing or using it for official purposes.

4 — Verifying a certificate (step-by-step)

1. Open the certificate and locate the certificate ID or the QR/verification link printed on it.
2. Visit the platform’s certificate verification page (link provided in the certificate or via your dashboard).
3. Enter the certificate ID or scan the QR code.
4. The verification page will display certificate status: Valid / Issued on [date] / Course name / Student name.
5. Save or screenshot the verification result if you need to show proof to an employer or ministry.

If verification fails: contact support with the certificate ID and a screenshot of the certificate.

5 — Correcting certificate errors (name, date, spelling) — step-by-step

1. Confirm the error: check your profile name (certificates pull the name from your account).
2. If the profile name is wrong, update your profile: Dashboard → Account Settings → Edit Display Name → Save.
   
   • NOTE: Changing your profile name after certificate issuance may not automatically update existing certificates.
3. Request a reissue:
   
   • Go to the course → Certificates → Request Correction (or contact support/tutor).
   • Provide: certificate ID, correct full name, proof of identity (if requested), and brief explanation.
4. Allow processing time (usually 3–7 business days). Tutor/platform will reissue the corrected certificate and notify you.

Template to request name correction

Subject: Certificate correction request — Certificate ID [XXXX]
Hi [Support/Tutor], I completed [Course Name] and received Certificate ID [XXXX]. My name on the certificate is currently “[Wrong Name]”. Please reissue with the correct full name: “[Correct Full Name]”. Attached: screenshot of my profile and ID for verification. Thank you — [Your Name]

6 — Missing certificate — what to do (step-by-step)

1. Confirm you met all completion criteria (lessons complete, quizzes passed, assignments graded).
2. Check the course’s grading window — tutors may take time to grade and issue certificates.
3. Look in Dashboard → Certificates and your email notifications (the platform usually emails when a certificate is issued).
4. If still missing after expected time, message the tutor politely with: course name, completion date, and request for issuance.
5. If no response, open a support ticket with: course name, completion screenshots, student email, and timestamps.

Support ticket required info

• Student name & email
• Course name & ID
• Completion evidence (progress bar at 100%, quiz pass screenshot, assignment submission).
• Desired outcome (issue certificate / reissue).

7 — Reissuing, replacing & archival (step-by-step)

• Reissue for lost/damaged certificate: Request from support; platform will generate a fresh PDF with the same certificate ID or a new reissue number.
• Replacement after name change: Follow the correction process; old certificate may be marked superseded.
• Archived certificates: Some institutions keep an archived copy accessible via your profile or a verification URL.

Note: Reissued certificates may bear a “Reissued on [date]” note to preserve audit trails.

8 — Sharing & showcasing certificates (best practices)

1. LinkedIn: Use the “Licenses & Certifications” section.
   
   • Title: Course name
   • Issuing organization: GLI (or tutor name + GLI)
   • Credential ID: certificate ID
   • Credential URL: verification link (if available)
2. Resume / CV: Add course title, issuing organization, completion date, and certificate ID (optional).
3. Social media: Share a screenshot or the certificate PDF with a short blurb about what you learned and a link to the course.
4. Ministry / employer: Provide the PDF and the verification link or screenshot of verification for official validation.

Privacy tip: Remove sensitive info (email, personal ID numbers) before sharing a public image of your certificate.

9 — Continuing education credits & accreditation (if applicable)

1. Some courses include listed hours or continuing education (CE) credits — this will be shown on the certificate.
2. If your employer or accrediting body requires specific formatting, ask the tutor before the course ends whether the certificate meets that requirement.
3. Keep course outlines, attendance logs, and certificates together if you need to submit them for formal accreditation.

10 — Troubleshooting certificate problems (common scenarios & fixes)

Problem: Certificate shows wrong course title or tutor

• Check the certificate details; if wrong, contact support with certificate ID and evidence of the course completed.

Problem: Verification link returns error

• Ensure you entered the certificate ID correctly. If still failing, capture the error, certificate ID and contact support.

Problem: Certificate has no QR code or verification

• Ask the tutor/platform whether the course issues verifiable certificates for that cohort. Some informal courses issue completion PDFs without verification.

Problem: Duplicate certificates

• If you accidentally received multiple certificates, request consolidation or a note that one supersedes the other.

When contacting support, always include: student name, email, certificate ID, course name, and screenshots.

11 — Security & authenticity considerations

• Treat certificates as important documents — store PDFs in a safe place.
• Do not alter certificates (photoshop or change text) — altered certificates are not verifiable and may be rejected by employers.
• If you suspect fraud (someone else using your certificate), report it to support immediately with evidence.

12 — Sample emails & templates

A. Request certificate issuance (after completion)

Subject: Certificate issuance request — [Course Name]
Hi [Tutor Name / Support], I completed [Course Name] on [Date] and met all requirements (progress = 100%). Could you please issue my certificate? My account email is [email]. Thank you — [Your Name]

B. Request reissue for lost certificate

Subject: Reissue request — Certificate ID [XXXX]
Hi Support, I misplaced my certificate for [Course Name] (Certificate ID [XXXX]). Could you reissue a copy to [email]? Thank you — [Your Name]

C. Request name correction

(See section 5 template)

13 — Instructor-issued honors, badges & micro-credentials

• Some courses also award digital badges or micro-credentials for module completion. These are usually downloadable and shareable like certificates.
• Badges often include embedded metadata and a verification URL — use that link when sharing.

14 — Retention & record-keeping (student responsibilities)

• Keep copies of all certificates and verification links for future proof of training.
• Export your certificate list periodically (screenshot or save PDFs) in case you need records for job or ministry applications.

15 — FAQs (quick answers)

Q: How long after completion will I receive my certificate?
A: If automatic — immediately. If manual — typically within the tutor’s grading window (2–7 business days).

Q: Can I change the name on my certificate later?
A: Yes — request a correction and reissue. You may need to provide ID for verification.

Q: Are certificates verifiable by employers?
A: Many certificates include a verification link or certificate ID. Employers can use that to confirm authenticity.

Q: Can I get a printed hard copy sent by mail?
A: GLI issues digital certificates (PDF). Tutors or third-party services may offer print-and-ship services for a fee — ask your tutor.

16 — Final checklist before you share or submit a certificate

• Confirm certificate shows your correct full name.
• Verify the completion date and course title.
• Check that the certificate ID or verification URL works.
• Save a local PDF backup and store it securely.
• Remove any sensitive personal data before sharing publicly.

Clear, actionable steps to pay for courses, understand charges, use coupons, request refunds, get invoices, and troubleshoot billing problems. Includes examples, exact arithmetic for fees/discounts, and ready-to-send templates.

1 — What this article covers

• How checkout works and accepted payment methods
• Applying coupons, discounts and gift cards
• Taxes, fees, and a worked example (digit-by-digit)
• Receipts, invoices & how to download them
• Subscriptions, payment plans & renewals
• Failed payments, refunds and chargebacks (what to do)
• Billing troubleshooting and contact templates

2 — Before you buy: quick checklist

• Ensure your account email is correct (receipts go there).
• Have payment details ready (card, mobile wallet, or other supported method).
• Check course price, currency and any visible taxes.
• If you have a coupon, copy it to paste at checkout.
• Note refund policy on the course page.

3 — How to pay for a course — step-by-step

Step 1 — Add course to cart or click Buy Now

1. Open the course page and click Buy / Enroll.
2. If using a cart, review items in the cart.

Step 2 — Apply coupon or gift card (if any)

1. In the cart/checkout page find the Coupon / Promo code field.
2. Paste the code and click Apply. Confirm the discount appears in the order summary.

Step 3 — Select payment method

1. Choose one supported method shown: Card (Visa/Mastercard), Mobile wallet, Bank transfer, or other local options.
2. If paying by card, enter card number, expiry, CVV and cardholder name exactly as on the card.
3. For mobile payments, follow the on-screen instructions (OTP, USSD, or app confirmation).

Step 4 — Review order & confirm

1. Check: course title, price, discount, taxes (if any), and final total.
2. Click Confirm / Pay. Do not refresh the page while processing.

Step 5 — Payment success & access

1. On success you’ll see a confirmation screen and receive an email receipt.
2. The course will appear in My Courses; click to start.
3. If access isn’t instant, refresh your dashboard or log out/in.

4 — Worked example: Price, discount and tax (digit-by-digit)

Assume:

• Course price = ₦7,500
• Coupon = 15% off
• VAT = 7.5% applied after discount
  We will calculate final price step-by-step.

1. Calculate discount amount (15% of ₦7,500)
   
   • 7,500 × 0.15 = ?
   • 7,500 × 15 = 112,500 (we multiplied by 15 to avoid decimals).
   • 112,500 ÷ 100 = 1,125.
   • Discount = ₦1,125.
2. Price after discount
   
   • 7,500 − 1,125 = 6,375.
   • Discounted price = ₦6,375.
3. Calculate VAT (7.5% of ₦6,375)
   
   • 6,375 × 0.075 = ?
   • 6,375 × 75 = 478,125 (multiplied by 75).
   • 478,125 ÷ 1,000 = 478.125.
   • VAT = ₦478.13 (round to two decimals if required).
4. Final total
   
   • 6,375 + 478.13 = 6,853.13.
   • Final amount due = ₦6,853.13.

Always check your order summary — some platforms round differently or show taxes separately.

5 — Coupons, discounts & gift cards — how they work (step-by-step)

Coupons

• Apply at checkout in the coupon field.
• May be percentage or fixed-amount discounts.
• May have usage limits, expiry dates, or be product-specific.

Gift cards / store credit

• Enter gift card code at checkout in the gift card field.
• The gift card value reduces the final total; if balance remains, it can be used later.
• If the gift card does not fully cover the cost, pay the difference with another method.

Stacking rules

• Some coupons cannot be combined. Checkout will show if stacking is allowed. If a second coupon is blocked, the platform will alert you.

6 — Subscriptions & payment plans (step-by-step)

Subscriptions

• If a course is sold as a subscription (recurring), you’ll see billing frequency (monthly/annual) at checkout.
• Your card/wallet is charged automatically on each renewal date.
• You can cancel auto-renewal from Dashboard → Subscriptions → Manage Subscription.

Payment plans

• If a payment plan is offered, select it at checkout (e.g., 3 monthly instalments).
• The first instalment is charged immediately; subsequent instalments are charged on scheduled dates.
• Cancelling may have rules — check plan terms before selecting.

7 — Receipts, invoices & tax documents — how to get them

Immediate receipt

• After payment you receive a payment confirmation email (receipt) with order ID, amount, and date.

Download invoice (step-by-step)

1. Sign in → Dashboard → Orders / Billing.
2. Find the order and click View / Invoice.
3. Click Download PDF or Download Invoice. Save for your records.

What invoices include

• Student name, course title, invoice number, date, amount, tax breakdown (if applicable), and payment method.

If you need a customised invoice (business name, VAT number), contact support with required details.

8 — Refunds & cancellations — step-by-step

Check eligibility first

• Look at the course refund policy on the course page (days allowed, % conditions). Common model: full refund within 7 days if less than X% consumed.

Request a refund

1. Dashboard → Orders → select the order → Request Refund (or Contact Support).
2. Provide order ID and reason. Attach screenshots if relevant.
3. Tutor/platform reviews and approves/rejects per policy. Timeline usually 7–10 business days for processing.

After approval

• Refund processed back to the original payment method. Processing time depends on your bank (1–10 business days usually).
• If you used a gift card, refunds may be returned as store credit depending on policy.

Example message to request refund

Subject: Refund request — Order #[OrderID]
Hi GLI Support, I purchased [Course Name] on [Date]. I request a refund because [brief reason]. Order ID: [OrderID]. Thank you — [Your Name]

9 — Failed payments & what to do (step-by-step)

Common causes

• Insufficient funds, expired card, incorrect CVV, bank security blocks, or connectivity interruption.

Steps to resolve

1. Confirm error message on checkout and note any error code.
2. Try again after checking card details and sufficient funds.
3. Try an alternative payment method (different card or mobile wallet).
4. If the bank blocked the payment, contact your bank for decline reason and request authorisation.
5. If failed but charged (rare), check bank statement and contact support with transaction screenshots.

Support message template for failed charge

Hi Support, I attempted to pay for [Course] (Order #[OrderID]) and my card shows a pending charge of ₦[Amount]. The checkout displayed an error. Please advise and refund any duplicate charges. Account email: [your email]. — [Your Name]

10 — Chargebacks — student note

• If you dispute a charge with your card issuer (chargeback), the platform and tutor will be notified and may remove access pending investigation. Only use chargebacks if you cannot resolve with support — misuse can result in account restrictions.

11 — Billing disputes & escalation (step-by-step)

1. Review order details and receipts.
2. Contact the tutor (if issue is content/access-related) or Support (billing@gli.com.ng) with order ID, screenshots, and explanation.
3. Allow the platform 3–5 business days to investigate.
4. If unresolved, include bank transaction evidence and escalate with request for manager review.

12 — Multi-currency & exchange rates

• Prices display in the platform’s currency; your card may convert using your bank’s exchange rate for foreign transactions.
• For transparency, your bank’s statement shows the local currency charge and any conversion fees.

13 — Security & privacy — payment best practices

• GLI does not store full card details; payments are processed securely by a payment processor.
• Look for HTTPS and a padlock icon in the browser address bar at checkout.
• Use cards with 3D Secure (OTP) when asked — it improves security and reduces declines.
• Do not share payment details in messages or public posts.

14 — Record keeping & tax considerations

• Save receipts and invoices for your records and tax filings.
• If you require invoices for business reimbursement, request a customised invoice from support with your business name and tax ID before or after purchase.

15 — Troubleshooting quick actions (first things to try)

• Refresh page and try checkout again.
• Clear browser cache or try incognito mode.
• Try a different browser or device.
• Use a different payment method.
• Check card expiry and available balance.
• Contact your bank to remove 3D Secure block or authorise the transaction.

If none of these work, gather screenshots, order ID, timestamp, and contact support.

16 — Contact & support templates (copy-paste)

Payment didn’t go through but card was charged

Subject: Possible duplicate charge — Order #[OrderID]
Hi Support, I attempted to purchase [Course Name] on [Date]. My card shows a pending charge of ₦[Amount], but the site did not confirm enrollment. Please confirm whether the payment succeeded or refund the pending amount. Account email: [your email]. — [Your Name]

Request for invoice with business details

Subject: Invoice request — Order #[OrderID]
Hi Support, please issue an invoice for Order #[OrderID] with business name “[Business Name]” and VAT Number “[VAT#]”. Thank you — [Your Name]

17 — Frequently Asked Questions (short)

Q: How long until I get access after payment?
A: Usually immediate. If not, refresh your dashboard or contact support with order ID.

Q: Will taxes be added at checkout?
A: If applicable, taxes are shown at checkout and detailed on your invoice.

Q: Can I get a refund if I watched the whole course?
A: Refund eligibility depends on the course policy. Many allow refunds within a short window or if less than a percentage is consumed.

Q: My coupon didn’t apply — what now?
A: Ensure it’s valid (not expired) and applies to that course. If it should work, contact support with the coupon code and screenshot.

18 — Final checklist before you pay

• Course title & price verified.
• Coupon code applied (if any).
• Payment method ready & valid.
• Email for receipt is correct.
• Refund policy read and acceptable.
• Invoice needs flagged (business VAT) requested if necessary.

Everything you need to use GLI’s community features well: join groups, start study circles, post and reply, share resources, run events, manage notifications and privacy, report problems, and build meaningful connections. Each section has clear steps, examples, and copy-and-paste templates.

1 — Where to find community features

1. Sign in → top menu → Communities (or Groups / Study Hubs).
2. Your Student Dashboard also shows: My Groups, Notifications, Events, and Messages.
3. Course pages often link to related group discussions or dedicated class communities.

2 — Browsing & joining groups (step-by-step)

1. Go to Communities → use search or categories (e.g., Devotionals, Leadership, Youth Ministry).
2. Click a group to open its public page and read the description and rules.
3. Choose Join Group:
   
   • If Open, you’re added immediately.
   • If Request, fill a short application or answer the group questions and submit.
4. After joining, introduce yourself in the pinned Welcome / Introductions thread.

Tip: Join 3–5 groups relevant to your learning goals to avoid overload.

3 — Creating a new study group or community (step-by-step)

1. Navigate to Communities → Create Group (or New Study Circle).
2. Fill basic details:
   
   • Name (clear & searchable),
   • Short description (one-line purpose),
   • Category & tags (helps discoverability).
3. Choose privacy:
   
   • Public — anyone can join and see posts.
   • Private — request required, posts visible only to members.
   • Secret/Invite-only — only members can find and join via invite.
4. Add rules (3–6 bullet points) and upload a cover image (recommended 1200×350px).
5. Optionally invite initial members via email or share an invite link.
6. Click Create and post a pinned welcome message with group guidelines.

Starter rules example:

• Be respectful and Christlike.
• No advertising outside group-approved promotions.
• Stay on topic; use threads for off-topic chat.

4 — Posting effectively (step-by-step)

1. Open the group → click New Post.
2. Choose post type: Text, Question/Poll, Resource (file), Event, or Announcement.
3. Write a concise title (if available) and 2–4 short paragraphs or bullets for the body.
4. Add attachments (PDFs, images) or embed links (use UTM tags if you plan to track clicks).
5. Add relevant tags and choose visibility (members only or public).
6. Click Post and optionally pin it if it’s important.

Good post structure:

• One-line summary / question
• 2–3 bullet points with context
• Clear CTA (e.g., “Reply with 1 verse that helped you”, “Download the worksheet”)

5 — Replying, threading & using mentions (step-by-step)

1. Click a post → choose Reply or Comment. Keep replies focused and kind.
2. Use @mention (e.g., @PastorJane) to notify a specific member or tutor.
3. Use threads/replies rather than creating duplicate posts — this keeps discussions tidy.
4. Upvote or react to helpful posts to show appreciation.

Reply etiquette: start by acknowledging the poster, answer succinctly, and end with a question to continue the conversation.

6 — Sharing resources & collaborative files (step-by-step)

1. In a group, click Add Resource or attach files to a post.
2. Use clear filenames and add a one-sentence description (file size and purpose).
3. If multiple people will edit a file, use a shared drive link and set appropriate permissions (view/comment/edit).
4. Tag resources by topic (e.g., #prayer-guides, #youth-curriculum) for quick retrieval.

File naming example: week-2-study-guide_prayer-journal_v1.pdf (include version).

7 — Running and joining events (step-by-step)

1. In a group click Create Event (or open Events → Create).
2. Enter event details: title, date/time (include timezone), description, and whether it’s online or physical (add location).
3. Add RSVP options and capacity limits if needed.
4. Add event materials (agenda, pre-reading) and a join link for online meetings.
5. Publish and share in related groups and your profile.

Joining an event: click RSVP → add to calendar → attend at scheduled time. If a recording is provided, it’s posted after the event.

8 — Private messages & study buddy matching (step-by-step)

1. Open a member’s profile and click Message to send a private note. Introduce yourself and state purpose.
2. Use private messages for one-on-one coaching requests, study partnerships, or clarifying sensitive information.
3. For group study pairing, post an offer in the group (“Looking for a weekly study buddy — available Tuesdays 7pm WAT”).
4. Respect boundaries — don’t share personal contact information publicly; move to private messages for continued dialogue.

Intro message template:

Hi [Name], I’m [Your Name] from [Course]. I’d love to pair as a study buddy for Week 1–4. Are you available Tuesdays 7pm? Blessings.

9 — Moderation & roles (what to expect)

1. Groups have roles: Owner (creator), Admins (moderate content), Moderators (manage posts), and Members.
2. Admins can approve members, pin posts, remove posts, and manage rules.
3. If you are an admin, set clear rules, welcome new members, and act fairly on reports.
4. If you want to become an admin, ask the group owner and demonstrate prior helpful participation.

Moderation best practice: warn first for minor breaches, document incidents, then escalate to removal for repeated or serious breaches.

10 — Reporting, blocking & safety (step-by-step)

1. If someone violates rules or the community code, click Report on the offending post or message and choose a reason (harassment, spam, inappropriate content).
2. Optionally block the user to stop private messages and hide their posts from your view.
3. For urgent safety concerns (abuse, exploitation), contact platform support with full details and timestamps, and preserve screenshots.
4. Expect acknowledgements from moderators/support with next steps.

Report template (copy & paste):

Report: [Post/Message link] — Reason: [harassment / privacy breach / spam]. Evidence: [attach screenshots]. Please investigate. — [Your Name, optional]

11 — Notifications & email digest settings (step-by-step)

1. Go to Settings → Notifications.
2. Choose notification preferences:
   
   • Real-time (push/email) for direct messages & mentions.
   • Daily digest for group activity.
   • Mute noisy groups or pause notifications during focus hours.
3. For important groups, enable push notifications; for social groups use daily or weekly digests.

Tip: Use digests to reduce distraction but keep critical alerts for mentors and announcements.

12 — Badges, reputation & recognition (how to earn)

1. Participate consistently: post thoughtful content, reply to others, and complete community tasks.
2. Earn badges for actions (first post, helpful answer, reviewer). Badges appear on your profile.
3. High reputation may give you privileges (moderation invites, featured member status).

Strategy: Focus on quality contributions—one insightful post is better than many short off-topic comments.

13 — Study groups & cohort collaboration (best practices)

1. Set clear weekly goals and a session agenda (what to read, discuss, apply).
2. Assign rotating roles: facilitator, note-taker, timekeeper, prayer leader.
3. Share a simple group schedule and stick to start/end times.
4. Use shared documents for notes and action items and keep versioning clear.

Weekly session template:

• 5 min — Welcome & prayer
• 20 min — Discuss lesson reflection questions
• 15 min — Apply & action steps for the week
• 5 min — Assign tasks & closing prayer

14 — Using polls & quick feedback (step-by-step)

1. Create a poll in the group to pick meeting times, topics or vote on resources.
2. Include clear options and a closing date/time.
3. Share results and confirm actions based on the majority.

Poll example: “Which time works best for our study group? A) Tues 6pm B) Wed 7pm C) Thu 8pm — Poll closes Monday 9pm.”

15 — Archiving & leaving groups (how to do it)

1. If a group is no longer active, ask admins to archive or mark it as read-only.
2. To leave a group: open group settings → Leave Group. Choose whether to keep your posts or delete them (if supported).
3. If you were group owner, assign a new owner before you leave to preserve continuity.

16 — Accessibility & inclusivity in communities

1. Use plain language and avoid jargon.
2. Provide text summaries for audio/video resources.
3. Offer multiple ways to participate (live, asynchronous posts, recorded sessions).
4. Respect different viewpoints and cultural backgrounds—focus on shared faith values.

17 — Troubleshooting common community issues

I didn’t receive group invite

• Check email spam/promotions. Confirm the inviter used the correct email. Resend invite or request a direct link.

I can’t post or join

• The group may be private or require approval; contact the admin and provide requested info.

I see inappropriate content

• Report the post and block the user if necessary. Save screenshots for serious violations.

Notification overload

• Change notification settings to daily digest or mute that group.

When escalating to support include group name, post link, screenshots, and timestamps.

18 — Templates you can copy & paste

Introduction post (when joining)

Hi everyone — I’m [Name], from [City]. I’m taking [Course Name] and excited to learn about [topic]. I hope to connect and practice weekly. Blessings — [Name]

Resource share post

Resource: 7-day Prayer Guide (PDF) — short daily prompts + scripture. Download: [link]. Use in Week 2 reflection. — [Your Name]

Event invite

Join our live Q&A on Sat, Dec 13 @ 5pm WAT — Topic: “Leading Devotions in Small Groups.” RSVP here: [link]. Recording available for registrants.

Moderator warning (private message)

Hi [Member], please refrain from posting promotional links. This is a friendly reminder of our group rules. Repeat violations may lead to removal. — [Moderator Name]

19 — Metrics & impact (how to measure group success)

• Member growth rate (new members per month)
• Engagement rate (posts/comments per member)
• Attendance for events (RSVPs vs actuals)
• Resource downloads & shares
• Member satisfaction (short poll)

Use these metrics to improve group health—adjust meeting times, content mix, or moderation style accordingly.

20 — Final checklist before you launch a group or post

• Clear group purpose & short rules written.
• Cover image uploaded and tags set.
• Welcome post ready and pinned.
• Notification preferences chosen.
• Initial resources or agenda uploaded for first session.
• Moderator(s) assigned if needed.